Do I need to be an IT expert to use Sure Signal??

[francisww]

Hi

I phoned for help with a not working Sure Signal and technical support sent me this helpful email:

Dear Valued Customer To use the SureSignal unit, please make sure that your router is configured to forward the following ports to your SureSignal unit 8 TCP UDP Unassigned 50 TCP UDP Remote Mail Checking Protocol 53 TCP UDP Domain Name System DNS 67 UDP Bootstrap Protocol BOOTP Server also used by Dynamic Host Configuration Protocol DHCP RX 68 UDP Bootstrap Protocol BOOTP Client also used by Dynamic Host Configuration Protocol DHCP TX 123 UDP Network Time Protocol NTP -used for time synchronization 500 UDP Internet Security Association and Key Management Protocol ISAKMP 1723 TCP UDP Microsoft Point-to-Point Tunnelling Protocol PPTP 4500 UDP IPSec NAT Traversal 33434 - 33445 UDP Traceroute for IP location check and bandwidth estimation Internet type has to be PPPoA Access the website speedtest.net so you can check the speed Minimum Download speed 4.58Mbps Minimum Upload speed 1.50Mbps 300 Kbps open Command Prompt and type in tracert 212.183.133.181 Readings shouldn t be more!

  than 150 ms If you require any assistance with those settings, Kindly contact your Internet service provider

Seriously, I am a phone user not an IT expert

[guinea19833]

Are they taking the water or what with that email?seriously they must think we all understand that type of jargon.Do hope someone from Vodafone can translate for you and you get your sure signal working asap.

[Retired-Kay]

Hi @francisww,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay