Early termination fee

[MontyG96]

Hey,

I've recently contacted Vodafone live chat to discuss how much it would be to cancel my contract early, my contract ends in June and I pay £17 a month which, if I've done the math right is about £85. It was my understanding that if you wish to terminate early you would pay the remaining un-used months. But according to the live chat I was told that my early termination fee would amount to around £330, I want to know if this figure is correct? Because it doesn't seem right to me unless I have mis-understood something. Any help you could give me would be much appreciated, thanks!

[BandOfBrothers]

Hi @MontyG96

"The Early Termination Fee is the total amount of line rental outstanding for the remainder of the contract, without VAT, and less a 2% rebate.

This figure will be calculated on the price prior to any discounts.

You can confirm the exact figure by calling 191."

Tip,

Wether giving 30 days required notice or asking for and using a PAC Code by giving it to your new network within 30 days of receiving it off Vodafone by giving it to your new network, which takes your mobile number to a new network and automatically cancels your Vodafone contract it's important not to cancel your Direct Debit until you've received a final bill by post and is paid by your DD and then you receive a £0 bill and Sorry Your Leaving Letter , which confirms Account closure. 

[63johnw]

Hi as @BandOfBrothers has said the early termination fee is based on the contract price before any discounts are applied and to the end of the contract not any upgrade date, could this explain the price you are being quoted? Do you have discounts on your current deal?

[MontyG96]

I'm not sure if I have any discounts tailored to my deal, would I have to call to find out?

[63johnw]

Do you know what minutes, texts and data you have? It may be possible to see if that matches up with a package? Live chat should also be able to tell you

[jeffkinn]

Is you contract the £17 sim only deal that I have? If it is then it lasts for 12 months. £330 would represent 27.5 months and that is cldearly incorrect.

Only live chat can get the right number to you.

[MontyG96]

I have 500mb data unlimited texts and about 1000 minutes? Hopefully that helps.

[MontyG96]

I believe that I do have a SIM only contract, I didn't think the number they gave me was correct, it should be about £85 as my contract ends in June. I'll talk with them again now and see if I can straighten this out. Thanks for the help guys!

[jeffkinn]

Make sure you have the right contract end date as that's different to the early upgrade date.

[Getafix]

Log on to your online account on Vodafone.co.uk, and on the left list select 'Upgrades & Bundle'.

This will give you your Line Rental and Tariff details.

The Line Rental is the first Line in 'Includes' category.

And below that will give you contract period and end date as well.