Email saying i have moved

[tonytango]

i received this email today,i have not moved.

Please verify the location of your Vodafone Sure Signal  Could the emergency services find you in the event of an emergency call?  Is your Vodafone Sure Signal registered to the correct address? It appears that your Vodafone Sure Signal may have moved from the original address it was registered to, which is why you are receiving this message. If your Vodafone Sure Signal has recently been moved, please remember that it is important that you update the address where it is being used with Vodafone. This is in order that the emergency services are able to locate you should you make a 999 call. How to change the address The address can be changed or confirmed as follows: 1. Log into your My Account page 2. Click on ‘Manage Sure Signal’ 3. Click on ‘Change postcode’ and enter the new postcode where the device is being used, or if it has not been moved simply re-enter the existing postcode  4. Click on ‘Check postcode’ and verify the address listed 5. Click on ‘Confirm’ 6. Select which floor you will be using it on and ‘Confirm’ 7. Click on ‘Confirm’ to update the address False alert If you feel you are receiving this message in error, your device has not been moved and is registered to the address you are currently using it at, please accept our apologies.  A false alert can happen for a number of reasons: - You may have a new broadband router - You may have changed broadband provider - Your broadband provider may have changed their IP address How to stop receiving text alerts In order to stop receiving text alerts please reconfirm the postcode by following the steps outlined above. If you continue to receive them after you have done this please contact customer support on 191.

Thanks again for being with Vodafone.

[grolschuk]

If you have not moved, then one of the False Alert things are probably true, most likely the last one.

The SureSignal system has detected that you are connected to the internet using a different IP address and is just checking you are in the same location

All you need to do is log into your SureSignal management pages, and re-enter your postcode. (if it does not accept it due to it being the same, change it to something else, then change it back)

[tonytango · Accepted solution]

i have installed a gigabyte wireless router so i would be that doh i did not read all of it,

[drey_p]

This could possibly be a false alert as the email suggests. Sometimes if your IP address changes when your broadband router disconnects and reconnects it can show you're in a different location. However, just to be sure, please verify your address in My Account and give 191 a call to confirm if any recent changes have been made in your details.

[tonytango]

@dray_p did you not read what i put on here ?

[grolschuk]

I am guessing the posts were being written at the same time...

I can often get distracted and take a long time to hit Post, and by then 3 or 4 people have written things and everything has been solved

[tonytango]

that's the wonderfull internet for you.

[drey_p]

I did, but at the time I was replying I was doing so on my phone and by the time I had hit reply the thread had already been responded to. Sorry, I was just trying to help.

[tonytango]

thanks drey_p i was miles away when i posted that comment.

[rnm]

I have had a similar message - probably because I have just had a new router installed. But why are my texts coming from 'webuyanycar' ??? How did they get my mobile number and why is it their business to be sending these messages?