Email saying i have moved

[tonytango]

i received this email today,i have not moved.

Please verify the location of your Vodafone Sure Signal  Could the emergency services find you in the event of an emergency call?  Is your Vodafone Sure Signal registered to the correct address? It appears that your Vodafone Sure Signal may have moved from the original address it was registered to, which is why you are receiving this message. If your Vodafone Sure Signal has recently been moved, please remember that it is important that you update the address where it is being used with Vodafone. This is in order that the emergency services are able to locate you should you make a 999 call. How to change the address The address can be changed or confirmed as follows: 1. Log into your My Account page 2. Click on ‘Manage Sure Signal’ 3. Click on ‘Change postcode’ and enter the new postcode where the device is being used, or if it has not been moved simply re-enter the existing postcode  4. Click on ‘Check postcode’ and verify the address listed 5. Click on ‘Confirm’ 6. Select which floor you will be using it on and ‘Confirm’ 7. Click on ‘Confirm’ to update the address False alert If you feel you are receiving this message in error, your device has not been moved and is registered to the address you are currently using it at, please accept our apologies.  A false alert can happen for a number of reasons: - You may have a new broadband router - You may have changed broadband provider - Your broadband provider may have changed their IP address How to stop receiving text alerts In order to stop receiving text alerts please reconfirm the postcode by following the steps outlined above. If you continue to receive them after you have done this please contact customer support on 191.

Thanks again for being with Vodafone.

[c9off]

Appreciated, but with respect I have spent a great deal of time, initially setting, resetting, starting from scratch, speaking with Vodafone live chat (useless!!) - I followed the instructions to the letter, from that point on it is clearly out of my hands - this being my gripe!

Whinge over

[jeffkinn]

You're right to whinge. It does seem that a lot of people have issues but they are probably down in the main to routers/ISP differences. Personally I'ved never had an issue - plug it in and away it goes. Good luck with yours!