Entertainment Pack not working

[Cprice75]

I have recently signed up to the Red package, which should give me an entertainment Pack. I would like to choose Now TV but am only been given Spotify or Sky Sports as a choice when I follow the link on text.

Live chat told me that Now TV is no longer an option (I know this not to be true) Tech team said that it was an error on the network they had fixed it and to try again in 24 hours, surprise surprise still not working - any ideas?

[happycat]

Update.

I have actually been sent a link that offers me the correct inclusive deal for NowTV!

Thanks for your help guys.

[Cprice75]

On this occasion, Vodafone were true their word, I received another text the following day (after speaking to them) and the link worked showing all 3 options noted as included. Hope everyone else gets sorted!

[happycat]

Hi.

I'm having the exact same problems trying to get the NowTV offer through my red entertainment pack. Could it be anything to do with having a Windows phone? Any help given would be most appreciated as I have found the online chat and 24 hour broken promises very annoying.