Entertainment (Spotify) between contracts

[ArchitectMonkey]

I upgraded as a pre-order for a new iPhone on the 9th, but this post unlike many others is not about my frustrations re handsets etc.

On the 10th my Spotify Premium (included as part of my previous contract) stopped working.

My new bundle also include enttertainment but has not yet been activated hence no Spotify.

I have been told by Customer relations on the phone and via the Chat service there is no solution to this gap in Spotify.

I have gone from one 24month contract to another both including entetainment. This gap to me is unacceptable as I am continuing to pay my monthly contract.

Please can someone resolve this for me.

Thanks.

[Getafix]

That is definitely not the case. If you are moving from one rariff to another, then your Spotify will be seamless.

The only situation I can think of if you gave finished your minimum term if previous contract before starting a new one.

Now as it had ended, just sign up again for Spotify.

On your mobile go to start.Vodafone.Co.uk and select the spotify panel.

[ArchitectMonkey]

You say that is definitely not the case? As I have described is exactly what has happened to me so I would suggest it is the case, in this instance.

Thanks for your suggestion to sign up for Spotify, I am aware this is an option but as I understand this would incur the monthly fee of £9.99.

I would prefer a solution from Vodafone to make this work seemlessly and at no cost. One of the reasons I chose to remain a vodafone customer at upgrade was the fact I use Spotify every day and didn't want this service interupted.

Thanks again for your response.

[Getafix]

I didn't have to sign up again on 2 lines that I upgraded last month.

The issue is not that it does not continue.

The issue is your New Tariff is not set up correctly. And the fact that you cannot sign up for Free Spotify is proof.

And as it is not there in the new Tariff, it has stopped.

And when I said definitely not the case, I meant what you were told by CS is not the case.

I know it has happened to you but the reason is not what you are told.

[cheshire_pete]

This happens quite often at contract end. I presume you are now getting ads on Spotify? Last time this happened to me I called 191 and they sent a reset, in which you receive a new message to reactivate it. But that can take a few days to do. I was also told I could opt in for the £9.99 fee in the meantime and Vodafone would reimburse that until it was sorted. But you really need to call 191 though.

[Retired-Sarah_L]

Hello @ArchitectMonkey, 

Have you spoke with our Live Chat regarding the issue you're experiencing with Spotify?

Thanks, 

Sarah

[ArchitectMonkey]

Yes, I have spoken with Live Chat many times, and with both customer services and technical on 191. I also received a call back from your social media resolution team.

None of the above had any resolution for the gap in service.

I am now paying for Spotify, twice. Once out of my own pocket and once thrugh my monthly bill.

This is all on top of the delayed handset, which I realise is beyond your control. But the lack of communication relating to the handsets is nothing short of disgraceful. Generic responses, faulty tracking, conflicting advice etc etc. I was told 5 days ago I would receive an update in 3 days and have heard nothing.

After many years with Vodafone I have lost faith.

[Retired-Sarah_L]

@ArchitectMonkey, please let me know the reference number you've received, from the communication you've had with our Social Media Team, and I can get this chased up for you. 

Thanks, 

Sarah

[ArchitectMonkey]

The code was WRT165 but I have already had a call back from your Social Media Team. They couldn't solve the issue and then after the call I had an email saying you were crediting my account £30 and the matter was closed.

So still no solution.

Or handset.

Oh but i've got £30 off my bill, well that's all rosey then.

Thanks.