Erratic "uptime" from Sure Signal 3

[jgroarke_uk]

I hope someone can help.  When this device works it's great, I can actually make a call from home.  However, having had this device for approximately 6 weeks, over the past two weeks the device seems to go offline by itself. I tried a reset, but the only way to resolve is power on / off.  I can't imagine this is normal behaviour, can I do any further diagnosis that the following?:

1. Speed test results from http://www.speedtest.net/

Ping 18ms Download 9.46Mbps Upload 0.67Mbps

2. Ping test results from http://www.pingtest.net/

Packet loss 0% Ping 30ms Jitter 6ms

3. External IP address from http://www.whatsmyip.net/

2.101.85.159

4. trace route results from

212.183.133.177

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Oracle>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1

2 17 ms 17 ms 20 ms host-2-101-80-1.as13285.net [2.101.80.1]

3 18 ms 17 ms 17 ms host-78-151-225-31.static.as13285.net [78.151.225.31]

4 18 ms 18 ms 19 ms host-78-151-225-144.static.as13285.net [78.151.225.144]

5 25 ms 25 ms 24 ms host-78-144-8-39.as13285.net [78.144.8.39]

6 26 ms 27 ms 27 ms lndgw2.arcor-ip.net [195.66.224.124]

7 25 ms 25 ms 24 ms 85.205.116.2

8 * * * Request timed out.

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

　

　

　

　

[Ben_H]

Hi jgroake_uk,

Thanks for posting your details. I can see your speeds are OK and the IP address and traceroute are fine too.

Would I be able to take your Sure Signal Serial Number so I can check our servers to see what's happening our end?

Cheers, Ben

[jgroarke_uk]

Hi there

Sorry for delay, I was away this weekend.

When I got back, the red light was flashing again, and the two right lights were orange.

I cycled the power and then the red light is constant with the left most light pulsating white.

The serial number is 40133492575.

Thanks

John

[Retired-Kay]

Hi jgroarke_uk, 

Everything looks fine so I've done a resync for you, please do the following reset to complete the process;

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button until step 4

2 - Remove the power cable then the LAN cable

3 - Insert ONLY the power cable

4 - When the lights flash 1, 2, 3 then 4 release the reset button and wait for the unit to boot (5 minutes should do it).

5 - Insert the LAN cable and wait

Let us know how you get on, 

Kay

[jgroarke_uk]

HI

Are the above instructions good for v3?  I ask because I held the reset button for at least 20seconds with no change in lights (at the time the red light and the left most two were solid).  Just in case, I did repeat the rest of instructions after letting go of the reset button.

Thanks for your help thusfar.

John

[Retired-Dave]

Hi jgroarke_uk,

Apologies - these are instructions for an earlier version.

Give these steps a go instead. Some users have replied that the lights only go off after they release the button, but it's the 30 seconds which is the key.

• Unplug the Ethernet cable from the Sure Signal.
• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• Plug the cable back in.
• Allow 1 hour for the Sure Signal to come online.

Dave

[jgroarke_uk · Accepted solution]

Sorry for delay in response, I wanted to give some time to check.

Whatever you did appears to have made it much more stable, fingers crossed.

Thank you all for your great assistance, and Happy New Year for tomorrow 🙂

John