My phone stopped working properly so I decided to give it to Vodefone Store on 31/12/2016. I was told it will take 7-10 working days. To is 30/01/2017 and I still haven't received it.
During the last month I have called numerous times. Every single time I have been told something different. To me it seems like no one at Vodefone know what they are doing.
I was told to go to the store I gave my phone to as the phone will be there. I went last week but they told me that I got the wrong information and that the phone isn't here yet and they are not sure when they will receive it.
This has been made worse by be not receiving a courtesy. I HAD TO PAY FOR A PHONE WHICH IS NOT EVEN A SMART PHONE.
All in all Vodefone have been rubbish every since I joined them. Customer service is rubbish both at the store and on the phone. They all say something different. Once my contract is up I will be cancelling it and move away for good. If I dont receive my phone this week then Ill just cancel DD early. HAD ENOUGH!
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