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FEEL LIKE I KEEP GETTING PASSED AROUND

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SKYMAN513
13: Advanced Member

‎01-03-2017 03:38 PM

I am having a nightmare with my account and I don't don't want to start ranting.I've tried 191 and call back been trying to sort one problem for 4 Meeks and getting know where. any body know an alternative to those two.or if some one from Vodafone reads this please help just one look at my account and you will probably understand what I mean.I have also just been in shop although they were and always helpfull they are restricted as upgrade was done on phone
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BandOfBrothers
17: Community Champion
17: Community Champion
In response to SKYMAN513

‎01-03-2017 10:07 PM

I'm sure the Team here will help.

 

Vodafone have 8 weeks as set by the Communications Omsbudsman to bring an issue raised to a reasonable resolution. 

 

The Code of Practice procedures are set out in this link > Vodafone code-of-practice.

 

After the 8 weeks have elapsed and no contact or resolution has been reached then a person can engage the Communications Omsbudsman to arbitrate for you with Vodafone. 

 

A person can circumvent the 8 weeks to engage the Communications Omsbudsman if Vodafone agree to supply a Deadlock Letter. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

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Colleen
Moderator (Retired)
Moderator (Retired)
In response to SKYMAN513

‎03-03-2017 03:30 PM

@SKYMAN513 I've sent you a private message with details on how to get in touch.

 

We'll then be able to access your account and look into this for you.

 

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