Proof of purchase

[cfdesouza]

Hi there, I have upgraded yesterday (28/02/2017) my phone to a Samsung Galaxy S7 Edge and I want to claim the Gear Fit 2 with Samsung. But for that I need a company headed letter invoice (with Vodafone logo on it) purchase dated of 28/02/2017. This is needed for the claim process. It needs to show the merchant logo, i.e. Vodafone on it. Please, could you help?

[BandOfBrothers]

Hi,

How-do-I-get-a-proof-of-purchase-usage-or-barring.

[BandOfBrothers]

Similar threads which may help. 

https://forum.vodafone.co.uk/t5/Android/Galaxy-S7-Edge-Gear-Fit2-promo/m-p/2549636/highlight/true#M1...

[cfdesouza]

Thanks again for your kind and promptly reply, but I have gone through this and others related threads, but unfortunately none of those solution applied to me. I haven't gotten any email from my upgrade order I have placed on 28/02/2017. I have only the dispatch order that contains the IMIE code, the date, but there is no Vodafone logo or Vodafone been mentioned at all. It seems I need a proper company headed paper with Vodafone logo on it and stating the purchase of the Galaxy S7 Edge details with the proper date on it. Please, help!

[BandOfBrothers]

The correct avenues are to persevere with Customer Service and the procedures in the How to obtain proof pages. 

I understand it's easy for me to say. 

I assume you've checked any Spam Email In-Boxes ?

[cfdesouza]

I will keep trying with the Customer Service, but long waits do not help much. 

I am hoping someone from Vodafone tech team itself could see this thread and help me out on that? I have seen some other threads they were quite helpful.

[BandOfBrothers]

Yes we have Vodafone Tech Teams here who help where they can. 

They are a small team so it can take a short while for them to read all threads. 

Please do continue with Customer Services as that is the correct path to follow too. 

[cfdesouza]

I will for sure. Thanks for your help! But, in any case, you could help me out on trying to escalate my request to one of the Vodafone tech team I really really appreciate. Thanks!

[BandOfBrothers]

Sorry but as a fellow customer I have no way of escalating or highlighting your query to Vodafone here. 

They work through every post and engage themselves. 

[cfdesouza]

Hi,

I have already tried that, but so far I haven't gotten anything from Vodafone. I gave also called the 191 help desk support line and the person has mentioned I would receive within a hour, also it did not work. Any other suggestion please?