Failed ftareceroute

[vegtable]

Hello,

Details below:

12ms ping

35.8Mbps down

35.65Mbps up

My IP address is 213.104.210.67

Serial #: 43172954356

Traceroute:

C:\Users\chris>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 19 ms 22 ms 11 ms 66.210-104-213.static.virginmediabusiness.co.uk [213.104.210.66]
2 16 ms 15 ms 16 ms hawk-geam-1a-ge34.network.virginmedia.net [82.0.240.129]
3 17 ms 22 ms 33 ms aztw-core-2a-ae5-995.network.virginmedia.net [80.1.241.30]
4 * * * Request timed out.
5 * * * Request timed out.
6 27 ms 32 ms 18 ms brnt-ic-1-ae0-0.network.virginmedia.net [62.254.42.198]
7 30 ms 16 ms 24 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
8 17 ms 14 ms 18 ms 213.46.174.130
9 28 ms 21 ms 34 ms ae32-xcr1.lns.cw.net [195.2.24.126]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\chris>

Clearly something is broken, any ideas?

Chris.

[vegtable]

I have turned on uPnP in my router as suggested in another post. Trying again.

[vegtable]

OK, it is still blinking dumbly at me, maybe time for the circular filling cabinet?

[vegtable]

I have now tried manually forwarding the used ports (there are some odd ports there!) and tried a reset although the lights didn't light up as they were supossed to   Anyway, I'll wait a bit for it to fall over again....

[vegtable]

I now understand why its not working, the VSS will not work with PPPoE as it has a fixed MTU of 1500. Well, that is me stuffed then. How do I return the VSS to the online store?

Chris.

[Tash]

Apologies for the delay in reaching your post @vegtable.

If you choose to return the Sure Signal, you can find more information on how to arrange this in our Returns policy.

Should you like us to look into this further for you, please confirm the light sequence that you're currently seeing.