For the final time from me, eForum team - help!

[donnyguy]

After speaking to Vodafone on Saturday morning, I re-graded onto a new SIM only deal and agreed to stay for another 12 months.

After reflecting on my decision, I called back Monday morning and asked for this re-grade to be undone. All fine I was told, package will revert from midnight.

Check my account this morning, I'm still on my new package and in a 12 month term. I call Vodafone (again) and speak to a very helpful agent who explains the order didn't go through but it'd be re-done now and she'd call me back. I then got a text 30 mins or so later saying all was good.

I then log into my new account with my new provider and submit my PAC code, I'll transfer tomorrow.

Out of interest, I wanted to be sure all was good and lo and behold, I'm still looking at my new package and a 12 month term.

I need someone to own this (as I have called twice now already) and ensure that I'm not about to get hit with 12 month worth of termination charges when this port completes tomorrow.

So as per the title - help!

[NedFlanders1984]

Hi @Donnyguy

You said you are porting your number to another network, in order to do this the system keeps the account on a hold status until the number has been transferred away and then the account gets cancelled. 

If they (Vodafone) cancelled your account right now, your number would have been lost. They need to keep it there until it moves. 

Once the number has been ported you should then see your account cancelled.

Hope this clairfies for you.

Cheers

:0)

[SKYMAN513]

Hi, Did you not get any confirmation messages that you had used the 30 cancellation and that you had cancelled

[donnyguy]

I may not have explained this right. So I was in the last few days of my contract and took a PAC code.

After a follow up conversation with Vodafone, they talked me into a 40GB package and a new 12 month deal.

I then decided to cancel this change 2 days later so requested my package be put back to how it was.

They said it would be done.

It wasn't done - I called back this morning, was told it would be done.

Recieved a text message saying it's done.

I then used the PAC code

Checked again, not done.

So ultimately, if they'd done what they said they'd do when they said they'd do then all would be good. Just concerned now that if I've been mis-lead over the account being put back to how it should be resulting in a further nightmare when this port completes.

[ChazzD]

@donnyguy

As we can't access your account via the Community, you'll need to speak with our Live Chat team or give us another call so we can have a look into this for you. 

[donnyguy]

Hi ChazzD,

Thanks for your reply. I'm not sure when you guys stopped being able to help with account issues. I had expected you guys to email me so I could send you the details but never mind.

So I did call (yet) again and now my account looks more strange than ever. I now have a data allowance of 52GB and still showing 12 months term.

Oh well, I'll wait and see what tomorrow brings and what my final bill looks like (I fully expect it to be wrong) before emailing and raising a complaint. 

I think you'll all agree that multiple calls to 191 and attempting to get help here shows that I've tried (and failed) to get help from front line customer care.