Galaxy S3 MMS failure

[Mr_Vertigo]

After renewing my contract as sim only (keeping sim and handset that has worked perfectly for last 2 years), I now seem to have fallen foul of the MMS messages not working as numerous other users have.

I have verified all settings and have been to 2 different vodafone stores on 3 seperate visits to verify MMS messaging is enabled on the account (I was told on the first visit it was barred, so they unbarred it, on the subsiquent 2 visits they have confirmed this is not barred)

I tried ringing 191 from my handset and got bounced through numerous automated resposnses, which resulted in it advising me to go into store.

The store advisor said everything is correct and to contact technical by ringing 191 on the handset. ARRRRGGGGHHHH 

How do I go about resolving this issue?

[BandOfBrothers]

Hi,


I would suggest you ask Vodafone Customer services to Re Provision your account for MMS.

Tip:

As MMS are chargeable and not part of your MMS and MMS are restricted to the size of the file you can send perhaps think about alternatives such as email. WhatsApp and Viber and BBM are alternatives too as long as the recipients have them down loaded too.

[Mr_Vertigo]

Thanks

This may sound silly but whats the best way to contact them?

[BandOfBrothers]

Hi

For Account Access and Account Enquiries please speak to Vodafone Customer Service on 191 from your mobile phone - Or use a Landline to ring them. Contract Customers : tel:03333040191 and Pay As You Go Customers : tel:03333048069

Live Chat is another avenue which is found in the 'Contact Us' Link at the foot of the forum page. Please use a Pc or Mac to use this service. You may need to leave the Live Chat page open a short time for Live Chat to initialise.