I have been a customer wit Vodafone for almost 20yrs, mainly due to the area where we live it tends to work better until last month.
I have a paymonthly phone i was ready to upgrade and waited for the date that allowed an upgrade to a new phone and I upgraded online. All seemed fine I got the confirmation text and waited for the delivery date later that week.
Nothing arrived and I contacted vodaphone via phone to see where my phone was.
I have 1 phone acc with them which my phone was purchased through on a pay monthly. I also have a sim its not used i dont ven know the number its simply a backup sim for upstairs in our house as we get power cuts. I dont use it never have and pay £8 a month just for the peace of mind.
When I contact vodafone I always use my phone contract number as I dont know the other but apparently both should show up on my acc if your talking to someone.
So i asked where is the new phone I upgraded they said I hadnt upgraded but I got a confirmation text ? strange are u sure. They assure me it hadnt been done but they could do it for me.
The idiot then upgraded the sim i didnt know this at the time until I get bills for over £100 usually both ony 45-50.
So i start contacting them so fustrating trying to firstly sort out why my bills are so high, finally realised they ad upgraded a sim and not my phone after numerour hrs on the phone live chat and in store. this company deosnt want you to contact anyone other than a basic customer relations officer who wants to know the whole story.
I just want my money back for the overcharges on a sim, i have had to move my contract over and have asked numerous times for for them to contact me which of course they just dont.
where do I go next?
I want them to stand by their mistake which they have admitted and pay me back. I was a loyal customer who is at their wits end.
can anyone help?
