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13-04-2016 08:32 AM
02-05-2016 05:56 PM
I think I'll cancel my VF contract, port my mumber to any PAYG sim card to keep the number and then with a clean sheet I'll pick the best deal for new customers through CPW or Mobilephonesdirect. It is obvious that new contracts have better deals than existing customers who want to upgrade.
02-05-2016 06:05 PM
@burso83 wrote:It is obvious that new contracts have better deals than existing customers who want to upgrade.
That isn't entirely correct. If you upgrade directly with Vodafone you will get the same price as a new customer. However, the same cannot be said if you upgrade through a third party who often reduce the cost of a new contract using some of their commission.
PWIAC
02-05-2016 06:14 PM
drey_p I was referring to the contract deals through CPW with VF plans. For the same plan as a new custmoer I would pay £50, but for an upgrade it's £99. As the sales guy said and I believe it;s a matter of fact VF focus on getting new customers. For me to saty with VF I would be demanding a better deal than what's on offer on their website. If I'm as an 8 yrs VF customer supoosed to pay the same money as an entirely new customer there is really nothing that would keep me with the provider, also in general.
02-05-2016 06:25 PM
@burso83 wrote:As the sales guy said and I believe it;s a matter of fact VF focus on getting new customers.
All networks focus on getting new customers. But what you need to compare is the price paid by new customers and existing customers dealing with the network directly. Third parties will often sell new contracts at lower prices and use commission to lower the cost. So you aren't really comparing like with like if you are comparing a contract taken directly with the network and a similar contract through a third party.
@burso83 wrote:If I'm as an 8 yrs VF customer supoosed to pay the same money as an entirely new customer there is really nothing that would keep me with the provider, also in general.
It is actually pretty good that you can get the same deal directly if you are a new customer or an existing customer. Not so long ago you would actually have paid more as an existing customer who was upgrading. I personally think it is more than fair that everyone gets the same pricing when dealing direct.
PWIAC
02-05-2016 06:28 PM
@drey_p I see what you mean, unfortunately as VF have decided not to stock HTC 10 it's impossible to compare 3rd party VF contract vs direct VF plan. I'm sure I'm no different from other customers and potential customers, I just want the most cost efficient deal, and as long as VF will not sell the handset directly I don't care who I'll go with.
02-05-2016 06:14 PM
Looks like shopping outside of VodaFone.co.uk is the best (possibly only) way to go for the HTC 10, shame but no big deal I guess. Have to see what deal I can get tomorrow I think.
It is only not wanting to change really as overall CS service has been OK (despite their appaling reviews). In fairness, not many mobile phone companies get great reviews overall online anyway.
03-05-2016 09:16 AM
03-05-2016 09:31 AM
@bizarre_adz Thanks for the details. Do I understand it right regarding the cashback, you have only paid £30 upfront instore, have they waived the £50 in the amount of the cashback and you will not get the cheque later, or have you fooled him enough to pay £30 and you will get a cheque for £50 cashback?! (that would be sweet) I think I'll be happy to keep my number for the £30 upfront and £34/month wioth 2GB data. Still have a few days to go.
03-05-2016 09:19 AM
03-05-2016 10:05 AM
Being like a Rottweiller I thought I would sink my teeth in and have another attempt at VF CS, stilll no joy though. They are still saying the same, they cannot imagine why they would not sell a phone like the HTC 10 but that they would normally have had a workshop by HTC and posters up by now.
I guess whilst I suspect I would get a better upgrade deal with VF direct (if they had the phone) after being with them for 16 years that I'll have to bite the bullet and visit the CPW shop to see what I can sort out.
So, thanks for the info @bizarre_adz