Have ported number over but having problems

[erin3faye1]

Hi, I have a pay monthly contract, I ported my old number over from O2, and I can receive calls and texts on this number, however when I return calls and texts it is coming up with the number that came with the phone, therefore my friends don't know its me returning the text, even though they texted me first

[DaveCD]

@erin3faye1 

It sounds as though not all the files have transferred correctly.

We can take a look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

DaveCD