Having troubles with Signal and Data

[KIERAMAE]

 
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

No. It happens everywhere I go.
 
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?

Everywhere
 
3) Does the issue occur if you try your SIM card in a different phone?

Yes
 
4) What errors are seen or heard when the issue occurs?

My data and sigma drop out
 
5) Does this happen on 2G, 3G, 4G or all?

All
    
6) When did you first notice this issue?
 
When I first joined Vodafone in November

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent



I have already put in an official complaint, but no one is getting back to me. I've been told on numerous occasions 'we will ring in the next 24/48 hours to discuss further' and I'd never hear from the again.

[BandOfBrothers]

Hi @KIERAMAE

May I ask did you bring your number from another Network to Vodafone ? I ask as this could be a Split Port which Customer Services need to escalate to their Porting Teams. 

If the above is not applicable then as you've tried another phone and it's happening everywhere I'd suggest to visit a Vodafone Highstreet Store to ask them to replace your current SIM card via a Sim Swap. 

[KIERAMAE]

No I got a new number when I joined Vodafone.

Unfortunately I've already been to my high street store and had a SIM swap and I didn't work. The employee in the store wrote a letter to say that there is nothing else that he could do so I have evidence if I have to take it to the ombudsmen. I have also put my SIM into two other phones and had the same problem.

[BandOfBrothers]

Ok so as you've had a sim swap this does look like it's account based. 

We have a Vodafone Team on the forum. Please let them catch up with your thread as they have account access thus maybe able to help further. 

[Alex]

@KIERAMAE I've sent you a private message with details on how to get in touch. :smileyhappy: