Help - sure signal stopped working for days now!

[lostinspace73]

Hi

My Sure Signal stopped working about a week ago now, please help. It stays for most of the time on the red light only, with the first white light flashing slowly.

Here are the ping tests etc:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     2 ms     1 ms  BThomehub.home [192.168.1.254]
  2    16 ms    14 ms    14 ms  217.32.145.235
  3    17 ms    15 ms    14 ms  217.32.146.46
  4    21 ms    19 ms    20 ms  217.32.145.122
  5    20 ms    18 ms    19 ms  217.41.169.47
  6    21 ms    19 ms    23 ms  217.41.169.107
  7    20 ms    18 ms    19 ms  acc1-xe-5-1-2.sf.21cn-ipp.bt.net [109.159.251.11
5]
  8    27 ms    23 ms    23 ms  core1-te0-0-0-6.ealing.ukcore.bt.net [109.159.25
1.29]
  9    23 ms    24 ms    25 ms  peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
 10    26 ms   167 ms   203 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    27 ms    25 ms    25 ms  85.205.116.14
 12     *        *        *     Request timed out.

Ping : 27ms

Jitter : 2ms

Jitter 0%

Speed test :

61.39m Down

18.78m up

Thanks

[Ben_H]

Hi lostinspace73,

Thanks for posting. I can see your speedtest and traceroute are great. Can you let me know your external IP address and serial number so I can rule out any other causes?

Cheers, Ben

[lostinspace73 · Accepted solution]

Problem has gone now - had to reset my router to factory settings which seemed to clear the problem.

Thanks anyway.