SS works when it feels like it?

[vodpete]

When I firts plugges in all seemed well. Then I noticed thatI had no signal at all on my phone. I checked and found that the SS had only a red light. So, I reset and waited. Eventually I had red and Internet but no service. Then No internet. Then all three. I hate the fact that I have to leave the SS on constantly and my WIFI modem....is it necessary?  My PC is connected to the WIFI by a blue ethernet cable and the modem is connected to the SS by a white Ethernet cable ....so thye SS has to be close to the modem...is that right?  As you can see I am a novice at all this so I need advice please!

[DaveCD]

Hi vodpete

Not to worry, that's why we're here.:smileywink:

So we can get an understanding of the Sure Signals behaviour, please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD