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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73819 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229880 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203957 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Old wifi logins on new phone not working.

After swapping phones a few months ago, some of my old logins are not working. McDonalds and Cloud, they automatcially connect,say they are connected but not working. I can't get to the log in page to try again as they say they are connected, it's on...

stumbles by 2: Seeker
  • 13273 Views
  • 3 replies
  • 0 thanks

Resolved! Vodafone Smart Prime 6 - Settings>Security option

I knew it was too good to be true.  Now I know why this phone was £79.  It's because some of the basic functions do not work.  Point and case. Security option.  By clicking on settings then security only takes you back to your home screen.  You canno...

BDWatt by 2: Seeker
  • 49837 Views
  • 48 replies
  • 0 thanks

Dell Laptop with Mobile Connect

Hi all, I have a Dell Latitude E6400 laptop which had XP installed and the older Voda Mobile Connect software installed which worked fine but my laptop decided to die one day last week.  I have since had Windows 7 installed on the laptop and all the ...

mattygm by 2: Seeker
  • 24497 Views
  • 6 replies
  • 0 thanks

Resolved! SSV3 not connecting to new iPhone 6 and iPhones on OS8

The SS has been working fine for the past year or so with our iphone 4S and iphone 5. Wife has a new iphone 6 on the same number, I have same iphone 4S with OS8 and daughter has the old iphone 5 on OS8. Now all 3 don't connect to SS. I have checked t...

mark990 by 4: Newbie
  • 27268 Views
  • 19 replies
  • 0 thanks

London Underground wi-fi problem

Hello, This is now the 6th attempt to contact someone at Vodafone to deal with this issue -- previous chats online via the customer help portal and phone calls to customer care have not fixed the problem, and Vodafone's twitter account said I should ...

S6 edge.. a week on.. few gripes and niggles.

Well I can't fault this phone at all really as far as design goes.  It looks stunning and feels great to use and feature packed. First issue I noticed is the edge display does not work if you use the official clear view case. If the case is closed th...

Samsung Galaxy S6 Edge 5.1.1 update

Hi, Will Vodafone have to check the 5.1.1 update for the S6 Edge before it is rolled out or does it come directly from Samsung? Thanks,Ant

Can you manage Sure Signal with an iPad / Safari?

I am have got rid of my Non-Apple devices, ok I lost my job. Now only have IPhones (5 and 6) and iPad.Having problems in accessing several of Vodafone web services but the most frustrating is Sure Signal management (set up and phone admin)The option ...

clearypa by 3: Seeker
  • 22258 Views
  • 2 replies
  • 0 thanks

Text Blocking - 5 Digit - HTC One M8s

Hello! I have a HTC One M8s and I have a few questions. If I receive a message with a 5 digit number to reply to, how to I forward to VSPAM? How can I block in the future? Does the blocking facility work on the HTC One M8s effectively? If anyone has ...

JamesBond by 10: Established
  • 23105 Views
  • 1 replies
  • 0 thanks
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