SSV3 not connecting to new iPhone 6 and iPhones on OS8

[mark990]

The SS has been working fine for the past year or so with our iphone 4S and iphone 5. Wife has a new iphone 6 on the same number, I have same iphone 4S with OS8 and daughter has the old iphone 5 on OS8. Now all 3 don't connect to SS. I have checked the numbers in the dashboard and all are active. The SS has solid red light, solid white lights on the 2 left icons but no longer shows the right hand icon light when making a call. This use to light up when connecting a call.

Have tried reset but still no go.

Using BT Homehub 3 which was all good upuntil last week.

Any help appreciated.

[drey_p]

Hi there

Please go through the Sure Signal Troubleshooting thread as this may help you to resolve your issue.  It has links to the key things you can do to try and resolve the issue you are experiencing

[BandOfBrothers]

Hi

Does anything in https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/ help ?

[mark990]

Hi

I've reset the SS and the router but still has 3 lights but no 4th light when trying to make a call from either of the 3 phones. 

[mark990]

I've tried that but still the same. 3 lights and no connection.

Mark

[drey_p]

I wonder if it needs to have an update forced through to it?

One of the eForum Team will be able to advise the best course of action and will be in contact soon

[mark990]

OK, how do they contact me? Is it a phone call or posted here on the forum.

[BandOfBrothers]

The Tech Team should come across your thread and intervene to help.

[mark990]

Thanks. Maybe you should be working for Vodafone 😉

[drey_p]

They'll get in touch with you here on the eforum and will ask for what ever additional information they need to assist you.

The Sure Signal serial number is one thing they often ask for as they are able to access it remotely, so it may be worth posting that.