SSV3 not connecting to new iPhone 6 and iPhones on OS8

[mark990]

The SS has been working fine for the past year or so with our iphone 4S and iphone 5. Wife has a new iphone 6 on the same number, I have same iphone 4S with OS8 and daughter has the old iphone 5 on OS8. Now all 3 don't connect to SS. I have checked the numbers in the dashboard and all are active. The SS has solid red light, solid white lights on the 2 left icons but no longer shows the right hand icon light when making a call. This use to light up when connecting a call.

Have tried reset but still no go.

Using BT Homehub 3 which was all good upuntil last week.

Any help appreciated.

[mark990]

SN: 40131963437

[drey_p]

Thanks for posting that - a member of the eForum Team will be in touch shortly. 

[mark990]

Hi, any idea how soon someone will reply? Have been without service for the whole day.

Mark

[Mark]

@mark990

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Mark

[mark990]

Download 5.76

Upload 0.84

Ping 47 ms

ip: 62.172.80.109

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.254 (192.168.1.254)  5.524 ms  3.486 ms  2.014 ms

 2  217.32.141.144 (217.32.141.144)  21.128 ms  23.864 ms  21.787 ms

 3  217.32.141.206 (217.32.141.206)  21.903 ms  21.722 ms  21.451 ms

 4  212.140.235.82 (212.140.235.82)  25.701 ms  25.203 ms  25.208 ms

 5  31.55.164.95 (31.55.164.95)  25.363 ms  24.406 ms  25.575 ms

 6  31.55.164.109 (31.55.164.109)  27.158 ms  27.598 ms  26.002 ms

 7  acc2-10gige-0-2-0-6.bm.21cn-ipp.bt.net (109.159.248.236)  25.906 ms  29.022 ms  24.617 ms

 8  core2-te0-15-0-16.ilford.ukcore.bt.net (109.159.248.32)  32.766 ms  32.698 ms  31.701 ms

 9  peer1-xe3-0-1.telehouse.ukcore.bt.net (109.159.254.219)  30.163 ms  30.774 ms  30.117 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  33.985 ms  58.911 ms  34.965 ms

11  85.205.0.93 (85.205.0.93)  30.458 ms  30.371 ms  30.146 ms

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Any ideas?

Mark

[mark990]

Update, just changed the settings on the Homehub 3.

Disabled the firewall and the iphone 4 now connects correctly.

The iphone 6 and 5 still dont connect.

Will try to delete them from the SS list and then add them again.

Getting there slowly.

[mark990]

Done that, thought I'd reset the SS and now it's gone belly up. The Red power light is on solid and the internet light is pulsing. Will leave for an hour or so and see if it comes good.

[mark990]

So, SS lights back on and now iphone 4 and 6 connecting. Can't check the 5 as daughter is out at the moment. I turned the Home hub firewall back on as I searched the web and read that its not a good idea to leave it off.

Also i read on one of these threads to open ports 8, 50, 123, 500 and 4500 so I've done that or at least I think I have because I have no idea what a port is or does.

Will keep updated of anything changes again.

Good luck if your reading this because you have a similar problem, and hold off on the Sledge Hammer!

[mark990 · Accepted solution]

Jesus H, the iphone 5 also works!

[ChazzD]

@mark990

Glad to hear everything's working for you now, thanks for letting us know.