Home hub 5 and Sure signal 3

[nicksjoberg]

I have a BT home hub 5 and a sure signal 3. The home hub works fine but the suresignal doesnt work, It has been this way for sometime as I havent had time to sort it but no one seems able to help. I see I am not the only person with this problem but can someone PLEASE help me resolve it?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[nicksjoberg]

speed test Ping 34ms, Download 23.69 mbps, upload 10.23 mbps

[nicksjoberg]

Ping 43, jitter 4, B*

[nicksjoberg]

Your IP Address is 86.147.202.41 Your IPV6 Address is ::ffff:5693:ca29

[nicksjoberg]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Nick Sjoberg>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    15 ms    14 ms    15 ms  217.41.217.93
  5    19 ms    19 ms    18 ms  212.140.206.66
  6    19 ms    20 ms    19 ms  213.120.180.165
  7    20 ms    19 ms    22 ms  217.41.169.107
  8    19 ms    19 ms    19 ms  acc1-xe-11-2-0.sf.21cn-ipp.bt.net [109.159.251.7
1]
  9    31 ms    30 ms    30 ms  core2-te-0-13-0-11.ealing.ukcore.bt.net [109.159
.251.173]
 10    26 ms    26 ms    28 ms  peer2-xe10-1-0.telehouse.ukcore.bt.net [109.159.
254.116]
 11    29 ms    25 ms    28 ms  t2c3-xe-0-2-1-0.uk-lon1.eu.bt.net [166.49.211.17
2]
 12    29 ms    25 ms    29 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Nick Sjoberg>

C:\Users\Nick Sjoberg>

[nicksjoberg]

Serial no: 40124111150

[Retired-Matt_B]

Hi nicksjoberg,

As the Sure Signal has never worked with the Home Hub 5, I've put through a resync from our end.

Please follow the steps below to complete the process:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Thanks,

Matt B

[nicksjoberg]

Matt

I assume you mean the reset button on the home hub ?

Nick

[lexham]

Best of luck getting this sorted out - I was having similar issues with a Homehub 5 and Suresignal 2.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal-V2-amp-BT-Homehub5/m-p/1908030#M52513

Vodafone say that it just works, but a number of posters are having the same issues with the Suresignal not connecting.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-BT-Home-Hub-5-still-not-working/m-p/...

The only thing that seems to be different is that the Ausus router that I'm using allows IPSec passthrough, but these settings appear to be hidden on the HH5.

It's just incredible that HH5 and Suresignal don't just work, especially as they are both (supposedly) designed for UPNP (universal plug and play).