House Move

[TR6-87]

Hi,

I recently moved house and spoke to customer services to get the postcode changed on the suresignal.  Occassionally I know get the full signal and 3G indication on my phone but most of the time it's just normal phone signal (GPRS) and one light out on the sure signal box.

Any help on what I need to do appreciated.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator