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How Long Can I Receive Calls, If I Do Not Top Up My Pay As You Go Plan

Era
Not applicable
Hello,


I just requested to change my monthly plan to the pay as you go one, but since I have to travel, how long can I keep my number without top up?

Also, can I receive phone calls, when my account is empty?

Thanks,
Era
2 REPLIES 2

Retired-Dave
Moderator (Retired)
Moderator (Retired)
Hi Era, welcome to the eForum!

Your number will be active for 180 days without a chargeable call or a top-up, after which it will suspended. If you contact us within the next 90 days, though, we can activate it again.

You can receive calls without credit on the account as long as the line is active, though.

Don't forget, though, that there are many ways you can top up, including registering for My Account so you can top up from any internet connection worldwide.

DaveN

eForum Team

P.S Should you wish to provide any feedback on how I have addressed your query for you, then we have a short form to enable you to do that. It just takes a few minutes and any comments are appreciated

Era
Not applicable
Thank you so much!

Happy holidays!

Era