main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Archive

How to get a pre-owned Sure Signal v.3 deregistered

SOLVED
View solved solution
Highlighted
2: Seeker

I bought a pre-owned Sure Signal v3 off Ebay. The previous owner has not derigistered it in spite of requests to do so.  (I have been through all the ebay/paypal dispute process).

I have contacted Vodaphone CS on three occasions and got a different response each time. On the first occasion, the CS person told me that she had deregistered it while we were having the online chat. This turned out to be quite untrue ( and I may still have a transcript of our chat) as I still cannot get it to register in my name. I am getting the error codes 500 and 1013 and a vague message about there being a problem which they are trying to fix. Last night , both online and on the phone,I was told firstly that they could help me with this problem then, later that they could not help.  I was passed around  three different CS people. So which is it then?  Can it be deregistered or not? Is there really no way this SS can be deregistered from the previous owner independently of him, especially as it must be showing as not in use, and may already have been deactivated. As things stand right now it will just have to go in the bin and that's a huge waste of my money and a perfectly serviceable piece of equipment.

Of course, ultimately it is ridiculous that instead of making sure that a Vodaphone signal can be picked up in all parts of the UK, Vodaphone has some of its customers paying extra for a Sure Signal in order to get a service they have already paid for. Must be a nice little money spinner that one.

I suppose at the end of the day as a dissatisfied customer I should take my business elsewhere, although that is such a hassle. However its looking increasingly  likely that that will be my only option. Who knows,perhaps I will be lucky enough to find a provider that can actually deliver a service.

 

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
17: Community Champion

The experience I've read and learnt is that the original owner has to request the De Regiter via Vodafone before you can Register as the new owner. 

 

This is designed to protect the Sure Signal if it's acquired via unscrupulous methods. 

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

View solution in original position

View more options
2 REPLIES 2
Highlighted
17: Community Champion

The experience I've read and learnt is that the original owner has to request the De Regiter via Vodafone before you can Register as the new owner. 

 

This is designed to protect the Sure Signal if it's acquired via unscrupulous methods. 

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

View solution in original position

View more options
17: Community Champion

Something else to take into account is

 

"If you don’t use a Sure Signal box for a length of time, it may be deactivated:
Not for the last three months: We may have put a bar on it. You can remove this bar by calling us free on 191 from your Vodafone mobile.
Not for the last 12 months: Your device may be fully de-registered. Contact us if you’d like to reactivate your account. Find out more in our Ts&Cs"

 

from https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/38911287/How-do-I-de-register-my-Sur...

Current Phone > Samsung Note 10+ 5G

Samsung One Ui 2.5  / Android 10.

View more options