I agree but sometimes it isn't about the money.
On some of the touches I have had to have with VF have been frustrating to say the least.
In the worst case it took almost 2 months to get a phone fixed and that is only because I raised a complaint. I spoke to a number of call handlers who said one thing to me and then logged something different. I asked for call recordings to be reviewed and they weren’t.
Also, I have set up a pin a number of times and it never works so whenever I do call in I have to go through the face of it saying try a different pin. So not helpful when already not wanting to waste too much time calling. And I work on building scripts for contact centres, so I know how they work and how to build clean ones..
Oh, and the web site too many loops. I wanted to go to Live Chat. So, could the link to go to Live chat but not there was a lovely banner with a happy smiling employee but no chat link:( not a glyph saying sorry we are too busy so it is not on line but just nothing.
So coming to think about it, it has nothing to do with money service is king (or Queen).
I may just pay to leave....
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