Internet not working after porting number

[Hpat]

Hi 

I ported my number from three last week and I have not been able to use my internet since. It worked under the temporary number but has failed to work since (have tried it all in terms of setting etc and spoken to service support for a total of 6 hrs!!!).

I am not sure what's going on its been over a week, any help or advice will be welcome!!

[BandOfBrothers]

Hi @Hpat

Can you try going through this help link > How-do-I-set-up-my-phone-for-internet-access-and-picture-messaging-MMS.

and the Apn settings to manually set up the phone for internet are in > vodafone-apn-settings.

As a process of elimination can you insert your sim card in another phone. 

If it still does not work then after ensuring your Mobile Data is turned On in your phones settings and there are no data bars turned On in your myvodafone then ring customer services to ask if a split port is the situation where not all the files have settled. They'll escalate this to the Porting In Vodafone Teams. 

[Hpat]

Thanks will get them to escalate to the porting team (have tried the settings a few times) settings worked on Wednesday when I was on the temp number just stopped after the number was ported.

[AnnS]

Hi @Hpat

If the internet worked on Wednesday before the number port, you may find the port did not compete and the files did not fully transfer over before the start of the Christmas week.  Number do not port on a weekend or bank holiday on any network.

Now Christmas is over, this will be something where Vodafone will now be in a position to help and get all your services online.

If the internet was working with the previous number, the APN setttings will be correct.

[Gemma]

@Hpat - If your mobile internet isn’t working yet, then we can take a look into this for you.

So that we can access your account, please send us your details by following the steps in this private message.