Iphone 5c - Duplicate order?

[kristinekendal]

Hi,

I tried to upgrade to iPhone 5C pink and it said that it had failed due to a techical problem.

Tried again, and this time it worked.

I have received TWO order confirmation emails now with different order numbers - now I'm scared I'll end up with two phones and two contracts! HELP!

Thanks,

Kris

[DaveCD]

Hi kristinekendal

Thanks for letting us know, but please don't panic.

We can cancel one of the orders if there's two.

Contact us here and we'll check for you.

DaveCD

[kristinekendal]

Thanks Dave, I like your beard. if you grow it further around towards your ears it will look like a strap to hold your hair on in the wind x

[alexsmith94]

Hi Dave,
Reading the Vodafone online forum I seen that you helped someone out with a similar issue with what I am having. I place an order for a sim only last night and was about to check out where there was a technical problem, once the internet restarted I once again placed the order only to notice after check out the order had been Duplicated. If you could help?

[Retired-Laura]

Hi alexsmith94,

So my team can look into this for you, get in touch with us here.

Cheers,

Laura 

[Nik_s]

Hi,

I've got pretty much the same issue as the two above in that my first web order I received the email with my order ref, then half an hour later another saying there was a problem with checkout, i then placed another and got a second email with another order ref. I then Vodafone on 191 as I was worried about duplication, the agent confirmed he can see no orders for me on my account however when i check one of the web order numbers it appears to have been accepted. He advised that it is definately not on my account and then upgraded me over the phone. 

I am still concerned that I will be billed twice for the one off cost and possibly have 2/3 orders against my account. Can you help please?

[Retired-Matt_B]

Hi Nik_s,

So that we can look into this further, take a look [here] for how to get in touch

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

Thanks,

Matt B