Ask
Reply
Solution
12-09-2014 09:45 PM
Hi,
I have upgraded today to an iphone 6 64gb (£53.50 per month) and it comes with Sotify Premium free for 2 years.
The order confirmation email came through very quickly but I have yet to receive a text that enables me to choose Spotify (or Sky Sports or Netflix)
Discussed this with an online chat member of staff and he told me to text ENTERTAINMENT to 97613 and then to follow the link. Now when I do this it does indeed have the Spotify Premium selection option but tells me this will cost £9.99 per month (the first month being free). The online agent has told me to ignore this and assured me I will not be charged the additional premium each month- I have not yet done this as I am rather dubious!
Please could someone confirm this is correct - surely the Vodafone systems should have picked up that I have now successfully upgraded to the new tariff and that there is no charge for 24 months.
29-09-2015 03:19 PM
30-09-2015 11:13 AM
I finally got it sorted this morning through Live Chat. It only took 3 attempts. I think it's just pot luck on whether you get someone competent or not!