Hi,
Mid-January I received a cold call from Vodafone and was sunsequyently mis-sold a Mifi contract. I was catagorically told that I would be able to transfer my internet GB to mt Daughter's phone. Upon first try I was told , via text, that I was unable to do it. A few days later I called customer services who confirmed I'd been mis-sold the service and that they would "look into it", a call whoich took approx. 30 mins. On the 23rd on January I called in to see what progress had been made with my case. After 60 minutes on the call to six different people ( each time I was put on hold by the agent I re-entered the queue and had to explain the whole story again...5 times) I was given £25 (I think) and told that my Daughter's account would have 2GB added as a goodwill jesture (which it was). I called on the 6th Feb for an update, this time I was ONLY put on hold twice and ONLY had to explain my situation three times. The first was routed via Egypt where the guy was rude and put me on hold only to be subsequently picked up by a girl in Cape Town who also put me on hold and I was eventually picked up someone else in Egypt. The outcome of the call was that I'd receive a call back in 24-48 hours as I formally complained and also I was told I'd receive a call back in 7-10 days after my "mis-selling" call was finally listened to. I haven't heard a thing a week later for the complaint.
This is the tip of the iceberg with regard to my interaction with Customer Services....I've been misinformed so many times....once concluding in a £150 refund as the service agant had no clue what he was talking about and promised me £150 refund even though I wasn't probably entitled to quite so much.
I was also once told that there were "only 2 people in the office" and therefore "couldn't speak tp a manager".
Vodafone is actually a customer of mine and I'd expect them to go elsewhere if my comany treated them like this......my comapny actually uses Vodafone for it's corporate 2-3000 mobile phone users.
Anyone else at the end of their tether like me??? Rather than give me free stuff, do what you say you are going to do, when you say you are going to do it and maybe I'd be a happy customer.....it's not that hard a concept.
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