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03-04-2017 07:55 PM
Please can you help me help with sure signal issue. I've tried the troubleshooting reset etc and made no difference.
Here is the required debug info:
The issue you’re experiencing: No 3G signal to the registered phones.
What light sequence you're seeing:
Power light = solid red. Internet Light = solid white. In service light solid white. In use light = off
Your speed test results from 12mbps down .8 up
Your external IP address from 90.218.250.254
Your Sure Signal serial number: 42143904375
The results of a traceroute.
tracert 212.183.133.177 press Enter
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter (192.168.0.1) 91.108 ms 2.174 ms 2.096 ms
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3 be460.pr2.hobir.isp.sky.com (2.120.11.21) 35.926 ms 34.225 ms 33.239 ms
4 ae-3.r02.londen03.uk.bb.gin.ntt.net (83.231.221.45) 32.535 ms 32.088 ms 31.870 ms
5 ae-0.vodafone.londen03.uk.bb.gin.ntt.net (129.250.66.46) 31.161 ms 38.523 ms 32.336 ms
6 ae22-xcr1.lns.cw.net (195.2.30.61) 42.294 ms 31.033 ms 32.382 ms
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04-04-2017 11:37 AM
05-04-2017 10:38 AM
Thanks for doing the resync thing. After resetting the SS yesterday evening it started functioning correctly after a couple of hours and is again providing solid 3g .
Thanks again.
05-04-2017 05:20 PM
@ricsto - That’s great to hear! Thanks for letting us know.