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Solution

Issue with Sure Signal 3

ssizen
4: Newbie

Hi

Has a SS£ and changed routers, same make but since the SS3 does not work, Vodafone support (after a very long call hold!!) reset but no change so any help much appreciated, I have it plugged direct into the router (although before it was not), it is showing

 

Flashing Red / No Internet light / Steady orange service / Steady orange In Use

 

IP is this but it changed on router reboot:      217.44.235.28

 

Speed test is: Upload 2.86Mb / Download is 8.2Mb

 

Serial is:          42151297498

 

I have tried reserving an IP based on its MAC as well and forwarding the following ports in the table below

 

Traceroute is as below

 

Any help much appreciated we get zero signal where we are which is not in the middle of nowhere either :Smiling:

 

Cheers

 

 

1

SS3

8

192.168.1.67

8

TCP

  
 

2

SS3

50

192.168.1.67

50

TCP

  
 

3

SS3

123

192.168.1.67

123

UDP

  
 

4

SS3

500

192.168.1.67

500

UDP

  
 

5

SS3

4500

192.168.1.67

4500

UDP

  
 

6

SS3

1723

192.168.1.67

1723

TCP or UDP

  

TR is as below

1    15 ms     1 ms     1 ms  ARCHER_VR2600 [192.168.1.1]

  2     *        *        *     Request timed out.

  3    10 ms     8 ms     8 ms  31.55.186.181

  4    11 ms     9 ms     8 ms  31.55.186.180

  5    12 ms    10 ms    11 ms  195.99.127.56

  6    13 ms    11 ms    11 ms  peer1-xe1-0-1.faraday.ukcore.bt.net [213.121.193.197]

  7    12 ms    11 ms    11 ms  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]

  8   132 ms   125 ms     9 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 

 

1 ACCEPTED SOLUTION

Hi

Ok may be help for any other poor sod like me who has spent weeks on this, TP-Link said enable Full-cone NAT, this did NOT work and actually caused the VOIP phone to stop working but as a last resort I then disabled IGMP Proxy and now I have the SS3 working as it should.

Not sure why, MTU is 1480 as default for info

Thanks all for the help given

Shaun

View solution in original position

31 REPLIES 31

Thanks, however I took it home and it worked fine. I then brought it back in to the office this morning and worked fine. If you would have checked the sync logs you would have seen a successful connection a few times since Wednesday.

Lets hope the resync you've done doesnt break it.

Thanks

Stacy

gsmsecure
12: Established
12: Established
Vodafone was told over 3 years ago that MTU would become an issue as Fibre is rolled out ny default.

I know this as it wss myself who spent 3 hours on the phone explaining the issue and was assured it would be passed back for a future update of the device's firmware to avoid it.

As you are well aware... it was never fixed in favour of claims it "will 'work with most ISPs". I don't know what Vodafone are going to do when the reality is that they are starting "to not wirk with most ISPs"

Just shows they never listen!!

However, 3 years ago I kicked up such a fuss over it.. I got 50% of the SureSignal covered plus a substantial 'good will' gesture towards the cost of the DrayTek routers I had to purchase at £360.

Might be worth a moan.. it may also be worth mentioning to Trading Standards that they are selling a device that more than likely will fail on Fibre broadband based on BT OpenReach.

This is just the beginning as BT announced the demise of ADSL two years ago.

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)