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Solution

Issue with V3 Suresignal - apparently working but no phone signal

scottdunham
2: Seeker
2: Seeker

 

My sure signal V3 is apparently working, but my phone doesn't pick up 3G signal. The red power light is on and the next two lights are solid.

 

It has been working in the past, but then started to become intermittent and now has not worked at all for several weeks. I have tried numerous resets of the Sure Signal.

 

All of the details requested you yourselves is below:

 

Speedtest results:

Ping: 17ms

Download: 28.19Mbps

Upload: 15.29Mbps

 

Pingtest results:

Ping: 14ms

Jitter: 1ms

 

IP Address: 109.150.103.239

 

Sure Signal serial Number: 42151568641

 

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

 

C:\Users\scott-d>tracert 212.183.133.177

 

Tracing route to 212.183.133.177 over a maximum of 30 hops

 

1   <1 ms   <1 ms   <1 ms 192.168.1.1

2     *       *       *     Request timed out.

3     *       *       *     Request timed out.

4   12 ms   11 ms   12 ms 31.55.185.184

5    11 ms   11 ms   11 ms core1-hu0-19-0-1.colindale.ukcore.bt.net [195.99

.127.138]

6   12 ms   12 ms   12 ms peer1-et-10-3-0.telehouse.ukcore.bt.net [62.172.

103.17]

7   13 ms   15 ms   16 ms lndgw2.arcor-ip.net [195.66.224.124]

8   13 ms   13 ms   12 ms 85.205.0.86

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

 

Trace complete.

 

Kind regards,

 

Scott.

3 REPLIES 3

Retired-Wayne
Moderator (Retired)
Moderator (Retired)

@scottdunham

 

Do you have any other phones using the Sure Signal?

 

Do they work ok?

 

Does your phone have 3G switched on?

 

What is the coverage like without the Sure Signal?

 

Have you tried removed and then re-adding your number to it?

Hi Wayne,

 

Many thanks for getting back to me.

 

Only my phone on the Suresignal as it is a work phone. My phone does have 3G switched on and I've experimented with other settings to no avail. There is no coverage without the Suresignal - I live right at the bottom of a valley that seems to stop all Vodafone signal. I have tried removed and re-adding my number to it twice but again that was no use.

@scottdunham

 

It sounds like the Sure Signal could be faulty.

 

I’d suggest popping into your local Vodafone store to have this sent away for repair.