Keeps dropping out - here are the test results

[billywhizz1957]

Hi, suresignal keeps dropping out. I have identified the light sequence as in the sticky at the top of the page....flashing red, adjacent light solid orange. Latest suresignal V3

Hope you can help, thanks.

Upload - 0.21 mbps

Download – 6.58 mbps

Ping – 66ms

Jitter 2ms

Grade – B+

Ip - 217.42.249.130

IPV6 - ::ffff:d92a:f982

Suresignal serial no.  40132336427

Last login: Sat Nov  2 09:27:50 on console

ian-booths-imac:~ ianbooth$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  1.927 ms  14.369 ms  1.665 ms

 2  217.32.147.109 (217.32.147.109)  11.717 ms  24.053 ms  11.910 ms

 3  217.32.147.174 (217.32.147.174)  11.893 ms  13.665 ms  12.296 ms

 4  212.140.206.98 (212.140.206.98)  19.722 ms  22.644 ms  16.110 ms

 5  217.41.169.191 (217.41.169.191)  15.890 ms  27.556 ms  20.408 ms

 6  217.41.169.109 (217.41.169.109)  15.843 ms  15.712 ms  17.863 ms

 7  acc2-10gige-3-3-0.sf.21cn-ipp.bt.net (109.159.251.219)  18.560 ms

    acc2-xe-0-0-2.sf.21cn-ipp.bt.net (109.159.251.205)  15.818 ms

    acc2-xe-0-1-3.sf.21cn-ipp.bt.net (109.159.251.211)  25.508 ms

 8  core1-te0-0-0-4.ilford.ukcore.bt.net (109.159.251.153)  36.537 ms

    core2-te0-2-3-0.ealing.ukcore.bt.net (109.159.251.147)  26.900 ms

    core2-te-0-4-0-16.ealing.ukcore.bt.net (109.159.251.59)  27.909 ms

 9  peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120)  24.964 ms  23.643 ms

    peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108)  21.989 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  25.773 ms  23.005 ms  58.875 ms

11  85.205.116.10 (85.205.116.10)  31.989 ms  31.417 ms  29.991 ms

[Jenny]

Hi billywhizz1957,

As per our posts here, we’re continuing to work with BT and we are doing everything we can to find a resolution. 

Thanks,

Jenny 

[billywhizz1957]

Thanks, it's just showing a solid red light now so looks as if it's a lost cause......

[Retired-Andy]

Hi billywhizz1957,

I’m sorry to see this.

The solid red power light shows that there aren’t any hardware issues with the Sure Signal itself.

We are still investigating the issue with BT and will update the post here when we have more information.

Thanks,

Andrew

[billywhizz1957]

Hi and thanks,
I had a call yesterday with the VF tech team via the internal help scheme and asked if the SS would definitely work with the Homehub 4, as I'm so fed up with this that I'd invest in a new one to get a signal. However, as the reply was along the lines of definitely, probably, possibly, perhaps, maybe not, I've come to the conclusion that the statement that sells the SS "Yes, the Sure Signal should work with all routers." should be reworded.

Can I get a refund, and shouldn't you be issuing an update on which routers this device is known not to work with?

[Retired-Kay]

Hi billywhizz1957, 

There were compatibility issues with the Home Hub 3 but these have been fixed with the Home Hub 4 and we've had customers coming back to the forum to verify this. 

We have more information on this here and we do state it may not work with all routers. 

Thanks, 

Kay