Late payments

[Ashleym89]

I recently looked at my credit file and I have a 6months late payment for Vodafone. This happened when the system migrated into a new system and I was double billed a couple of times. I literally spent hours on the phone trying to rectify it, which took months to do. As soon as it was sorted it was paid in full. During this time my phone was active the entire time due to the fact it was an ongoing problem which no one seemed to be able to resolve. How can I get this resolved, I have attempted live chat but the person was less than helpful? 

[BandOfBrothers]

Hi @Ashleym89

Let the Social Media Team here catch up with your thread and I'm sure they'll help. 

Also experian can offer help and advice. 

This is a help thread I put together which has info in and gives advice on a Notice of Correction you can add to your credit file. 

http://forum.vodafone.co.uk/t5/Off-topic/Default-on-your-Credit-File-How-to-add-a-Notice-of-Correcti...

[Tash]

@Ashleym89 We'd like to take a look into this for you.

So we can help, I've sent you a private message with details to contact our dedicated credit file team. Once we receive your details, we'll be in touch to help.