Lies Lies and more Lies

[Meachy]

Last year i had awful problems with my account because vodafone had been overcharging me for many months, i never managed to get the money refunded although eventually they gave me some credits onto my account. I know i should have known better but at the end of August this year i ordered a new ipad pro, the person i spoke to told me that if i ordered a "nearly new one" i would not have to pay an up front charge, this i did and the order didnt go through properly, i spoke to another person who apologised and sent me the ipad with the first month free for my trouble, well of course i have been charged for the first month and also £75 upfront charge!! I also up graded phone on my account the call handler gave me a really good deal...........NOT because i am being charged a ridiulas amount for the new phone which is nothing like i agreed.

I have been promised 3 times that they will listen to the calls and once again i am being told lie after lie! i am at my wits end because i cannot afford all this extra money i am now being forced to pay and nobody will help me.

I read in the paper a few weeks ago that vodafone have been charged by offcom for this very thing and still nothing has changed, i am so very upset and frustrated by the whole thing.

[Meachy]

Hi i have just re-submitted my email

Thanks

[Tash]

@Meachy Unfortunately I've been unable to locate an email from you through the email address registered on your profile. Please can you let us know if you've received a reference number in an automated reply (similar to [#12345678])? 

If not, please resubmit the form once clearing your cache and cookies and try another browser. Thanks

[Meachy]

                                Hi this is the number [#14810043]  thanks

[Tash]

@Meachy I can see that the team have contacted you since to discuss this further. If you do have any further queries, please reply to the latest email from the team.

[Meachy]

Complete waste of time, basically called me a liar, said people have listened to the calls supposedly offering me these deals and there were no deals offered which is complete rubbish,

but its fine I've had two TVs programs contact me from my emails to them because aparently Vodafone are ripping off customers left right and centre which is a real concern because I've been a really good customer for around 12 years so I'm wondering how long I've been ripped off and I have also written to offcom who are also concerned with the shocking customer service now being offered from Vodafone.

[donnyguy]

If you think you're being mis-informed then you can make a DSAR request and get a copy of all your interactions with Vodafone.

You can also ask Vodafone to deadlock you on your complaint if you want to take the matter further (to the Ombudsman for example). You would need to have sufficient evidence of wrongdoing for them to accept the case.

[Meachy]

Hi how do I get a DSAR ?

thanks

[Tash]

@Meachy You can request for the information that we hold through our Subject Access Request form. 

If you're unhappy with what the team have advised, please let them know when replying to their latest email and we can look into this further.

[Meachy]

Unfortunately i have not been contacted Viki