Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Light one on, light two flashing

Retired-George
Moderator (Retired)
Moderator (Retired)

‎06-10-2010 12:15 PM - last edited on ‎14-07-2014 03:58 PM by Moderator (Retired)

We’ve created this thread to help with an issue that some people find during setup.

 

This issue has the following symptoms:

 

  • The power light’s on and light two flashes constantly
  • Light two does not go solid

 

Troubleshooting steps:

 

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

 

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

 

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

 

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

 

If you’re a Business customer, please register on our business Sure Signal page.

 

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses:

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/26


Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

 

We find that other users of the same router will usually be able to share tips with you, to get things working.

 

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

 

Thanks,

 

Jenny

0 Thanks
600 REPLIES 600

lalala1973
2: Seeker
2: Seeker
In response to lalala1973

‎09-09-2012 02:09 PM

VSS serial number is 40123235372
0 Thanks

Retired-Dave
Moderator (Retired)
Moderator (Retired)
In response to lalala1973

‎10-09-2012 05:22 PM - edited ‎10-09-2012 05:24 PM

Hi lalala1973,

 

Looking at our system, your Sure Signal has not yet connected with our servers. 

 

The speed test and traceroute look fine, so this may be the same as the issue being reported here. That is being investigated, but to rule out anything else in the meantime there are a few things we can double-check.

 

I've performed a resync, so can I get you to try a factory reset for me?

 

  • Hold down the reset button until all the lights show (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead.
  • Once all lights display release the reset button.
  • The Sure Signal will come online in around 1 hour.

 

Next, can you confirm your IP address?

 

Can you also check on the server that your MTU is set to 1500 for me (or the highest available if this is not possible) and that the following ports are open: 8, 50, 123, 500, 4500 and 1723.

 

Let us know of any of these steps help.

 

Dave

0 Thanks

lalala1973
2: Seeker
2: Seeker
In response to Retired-Dave

‎10-09-2012 06:08 PM

I've got the box working now . I had to enable port clmping on the home hub router ( advanced settings -> broadband -> vpn for those having similar issues)

0 Thanks

Retired-AndyD
Moderator (Retired)
Moderator (Retired)
In response to lalala1973

‎10-09-2012 06:39 PM

Hi lalala1973,

 

Thanks for the update, it's great to hear you've got your Sure Signal working. Also thanks for posting the solution that's worked for you, it may help others in similar circumstances.

 

If you do have any further questions, you know where we are.

 

Thanks

 

Andy

Moderator

0 Thanks

SteveC
2: Seeker
2: Seeker
In response to Retired-AndyD

‎11-09-2012 07:42 PM

Can someone please give my VSS a virtual kick.

My internet went down completely sometime last night (I'm on Virgin Cable) and since then my VSS is just flashing the second icon. It's been going like that now for about 15 hours.
The internet connection was restored and I power cycled the VSS once the network was back up which was early this morning (about 6:30am).

My device id : 253264385
Serial : 21230681013

I've had it working for more than a year, so it's not a registration thing.

Many thanks,
0 Thanks

boe32
8: Helper
8: Helper
In response to SteveC

‎11-09-2012 08:42 PM

Its got to be there end, just be patient, i have a feeling there messing with something again lol.

0 Thanks

SteveC
2: Seeker
2: Seeker
In response to boe32

‎13-09-2012 08:17 AM

Well, it's still just flashing away. 2 days now :Sad_face:

0 Thanks

boe32
8: Helper
8: Helper
In response to SteveC

‎13-09-2012 09:32 AM

I think its time to restart your router without the ss plugged in , and factory reset the vss, not much else to try really, the connection could of been screwed up when your power went down maybe.

0 Thanks

DaveCD
Moderator (Retired)
Moderator (Retired)
In response to SteveC

‎13-09-2012 10:54 AM

Hi SteveC

 

Thank you for your posts and a very warm welcome to the eForum.

 

I have just checked the serial number and can see the last time this connected was 16/08/2012, so I have resynced your device, please let me know if this has the desired affect after a couple of hours.

 

Many Thanks

DaveCD
eForum Team

0 Thanks

MacShemp
4: Newbie
In response to DaveCD

‎23-12-2012 09:16 PM

Hi I am suffering from the second flashing light problem. My sure signal was previously working and I'm not sure when it stopped..

 

I have followed all the steps in the trouble shooting guide several times but am unable to get it working. Is it possible I need a reset at your end?

 

My serial number is: 21230728681

 

Many thanks for any assistance you can give me.

 

 

0 Thanks