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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73855 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Account details have an address that isn't mine and I can longer top up

The account I have from my mifi sim appears to have someone else's address attached to it, in the past when I've topped up a different address has appeared, again not mine, but as I went through the top up process and it worked fine I though no more ...

Resolved! Sure Signal 1 Dead???????

Can you check the status of my sure signal please. Its only showing power light and all the reset options have been done to no avail.download 3.25 mbpsupload 0.38 mbps ip address 31.53.215.150 Packet loss 0%ping 49msjitter 4ms Microsoft Windows [Vers...

Dual sim or LTE?

Why is it that so many phones are offered either in a dual-sim version (with 3G), or in an LTE version (with a single-sim). I don't see how having the LTE chip prevents inclusion of two SIMs. Is it a matter of space? I am interested in a dual-sim LTE...

jamike77 by 4: Newbie
  • 18826 Views
  • 20 replies
  • 0 thanks

Resolved! Bought a suresignal box second hand

Hi I bought a second hand sure signal box about 3 months ago. I tried to get ot to work and realised it needed to be registered to me. Both the person I bought it from have spoken to vodafone on many occasions with me present to get it unregistered f...

Resolved! General network/internet help needed

First thing I need to say is that I am a complete novice when it comes to smart phones.  Any replies need to be in basic english or I will not understand what you are talking about - sorry I upgraded my phone back in February to a Samsung S4 and for ...

MrsJG by 3: Seeker
  • 14359 Views
  • 8 replies
  • 0 thanks

Contract is fine - but can I sell the iPhone I got with it?

Hmmm - that doesn't read very well.... Okay, I've no problem at all with my contract - price and minutes/data etc suit me fine, it's just that the iPhone 5s I got at a discounted price is of no real use to me and I'd be much happier putting my sim in...

Sure Signal 3 dropping out?

When on mobile suresignal working, if land line rings and is answered mobile phone cuts out, and sure signal goes to orange symbol & then resets once land line switches off.I have opened all the necessary ports. I have bound MAC address to sure signa...

Resolved! Sure Signal v1 Re-sync and firmware update needed Options

Serial Number * 21223495181Hi please can you check my firmware is up to date and re-sync please.I have fallen off again after a power cut and have followed all the regular checks.Showing all three lights solid.Ethernet green light solid, orange flash...

simreb176 by 2: Seeker
  • 12041 Views
  • 10 replies
  • 0 thanks

Power light on, second light flashing

I am having similar problems to many others. My Sure Signal has worked perfectly for 6 years and all of a sudden it fails to go beyond the 'power light on, second light flashing' stage. I have reset the Sure Signal in any number of ways, changed cabl...

Burly by 2: Seeker
  • 9496 Views
  • 3 replies
  • 0 thanks

Resolved! Find mobile number on Kindle Fire

Hi, how can I find my mobile number (so that I can top up)?  Can't put the Sim in another device - it's too small. No idea where to enter the #100# code that is advised. Please help! Liz

LizJ by 2: Seeker
  • 15311 Views
  • 3 replies
  • 0 thanks
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