Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[MacShemp]

back to light 1 on second light flashing.

Guess re-sync didn't work.

Is there any way to communicate with the device to find out what is going on?

[MacShemp]

SS left overnight and still  Light 1 On, Light 2 Flashing

What else can I try I really need to get this thing working again.

Thanks

[Retired-Andy]

Hi MacShemp,

Thanks for the updates, I’m concerned that you’re still unable to use the Sure Signal. I’ve checked our systems and can see that it connected with our servers in the early hours of this morning.

Can you try the Sure Signal in a different location to see if it works there? This will allow us to determine whether the issue is related to the Sure Signal or your ISP.

Thanks

Andrew

[MacShemp]

Hi I tried my SS (serial number 21230728681) at a neighbours house as requested. It was plugged in between 8pm last night and 13.00 today.

They also use a SS so their router must have all the correct ports open. 

The SS only displayed a solid power light and a flashing second light as it does in my house. Is it possible the SS has devolped some kind of hardware fault?

Cheers

[Sukhi]

Hi MacShemp

That might be the case so that we can arrange a repair/replacement please follow the step sent in the PM

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Sukhi

[Samman157]

I'm back to a flashing 2 light and solid 1 light now, pretty much in the same boat as MacShemp, doesn't seem to make any odds what I do to the connection in terms of ports, connections, DMZ or anything else.

[MacShemp]

Samman157 are you BT infinity or a normal connection? Have you ever got your SS to work?

For the tech team to answer my own questions:

I am BTinfinity and yes my SS did used to work.

[Samman157]

The SureSignal definitely has worked, although that was some time ago. Up here in the Shetlands we are on a shared community broadband thing the ISP of which I don't know. However, last week when I was packing to come up here I tested my SS through my HomeHub3 on ADSL and had the exact same problem back there too. When my SS did work it was at my halls of residence at uni which was a wired ethernet network, again ISP unknown. But the fact that it happily worked for a year in a fairly complicated network set-up without having to do anything to it makes me feel that the problem can't just be 'the ports aren't open'. I've even tried jacking the SS into the network cable without a router at all and STILL nothing happens.

[MacShemp]

Hi I tried my BT homeHub3 with all the ports open and the SS in the DMZ. This gives me just a flashing powerlight.

Is there any way I can communicate with the SS to see what it going on and where the error might be?

Thanks

[Pete080]

Hi,

I have followed all the steps listed in trouble shooting to no avail!

I have deregisterd and re registerd sure signal and done a reset, it is now 48 hour later and still has same lights on/flashing?

VSS1 - 21230681047

Mac address -000e591ab4a5

Here are some screen shots of router config:

Hope you can help,

Thanks,

Pete...