Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Ian_]

Hi callumkn,

I recommend checking the website on a regular basis for stock.

You can find your local Vodafone store here.

Thanks,

Ian

[peterrid]

I find Vodafone evasive and unhelpful. I am convinced that someting broke on the Vodafone sure signal network. This is evidenced by several people having the problem start on the same day ie 18th August. I do not think it was a coincidence.

Today I wanted to check the ip addresses being used to contact the Vodafone network from my SureSignalso I called Vodafone support who refused to talk to me because the V1 is out of warranty! They would talk to me two weeks ago so this appears to be a new policy. Perhaps Vodafone are having so many problems with v1 boxes that they are sweeping it under the carpet.

I even went so far as trying a new sure signal but that did not work either. I then spent a week trying to arrange a return only to be given a right royal runaround, 8 phone calls later I was instructed to take the box to a Vodafone store 20 miles away. When I got there they refused to accept it back despite customer services instructing them to do so. I refused to leave the store until they accepted it back. After a further 40 minute wait they did indeed accept it back. I am a grey, hurt about the whole debacle which has cost me days of effort to resolve. I am still without a phone signal.

Today I ran a network trace using wireshark on the packets being transmitted by the sure signal. I expected the ip addresses for the Vodafone SureSignal network published on this forum. It is not sending packets to the published IPs. I can verify the packets are transmitted and received by the remote network but that NO attempt is made by that remote network to talk to the SureSignal box. This is why it does not work. There is something wrong with the Vodafone SureSignal network because it receives packets but does not respond back. Today I just wanted to confirm the ip addresses being used were correct but Vodafone would not speak to me and seem overwhelmed by support calls.

I guess all those SureSignal problems are keeping them busy.

I am appalled by the responses from Vodafone to my issues both in fixing the problem and in returning the V3 box which I note did not work either but as an interesting aside the V3 was trying to contact the published IPs for the Vodafone SureSignal network. This has cost me many hours of my time - days actually. I am probably much more IT oriented than most as I have been an IT consultant for many years.
I do not trust VodaFone any more. I will terminate my contract because my phone has been rendered useless and the support has been so appalling. It must be deliberate - 

[Gemma]

Hi everyone,

We've recently edited a post in this thread as it breached our house rules. Whilst we encourage conversation within the community, there are certain rules everyone must follow. This ensures the forum remains suitable for everyone, as well as being free from excess clutter.

The person whose post has been edited has been contacted privately.

If you're unfamiliar with the house rules, please take a minute to view them here.

Thanks, 

Gemma

[DaveCD]

Hi peterrid,

Have you managed to connect the Sure Signal at another location?

Please advise the light sequence you're seeing on the Sure Signal.

DaveCD

[solvetech]

David

I have already provided this information so many times, to so many people.

I have a V1 box. It has light 1 steady and nothong on 2,3,4

I have been without a phone signal since 18th August.

I have tried a V3 and this would not connect either so I sent it back.

I have analysed the network traffic at the location and it shows the SureSignal is attempting to contact remote IPs at 88.82.13.174 subnet which is unexpected. I need someone to tell me if this is a valid vodafone network.

I can see the traffic on ports 123, 500, 4500 are being received by said remote network but that network does not attempt to connect back to the SureSignal box which is why it does not work. My network is fine otherwise and your support team checked it via a remote desktop session.

Please confirm that remote IPs at 88.82.13.174 subnet are valid because your published IPs say something different

[Retired-Matt_B]

Hi solvetech,

If two Sure Signal's have not worked with your set up then it suggests an issue with your connection rather than anything at our end.

Everything else you've given us is fine and shouldn't stop the Sure Signal connecting. 

I can't see that you've mentioned trying the Sure Signal anywhere else, if you do this and it connects, you know there's an issue with the set up at the current location.

We can't really go any further until we can either rule out an issue with the hardware or the connection.

Thanks,

Matt B

[solvetech]

Please answer the question!!

[solvetech]

Trying the suresignal at another location is not realistic and anyway would be to a different ip address so is not a valid test

[Retired-Sarah]

Hi solvetech,

IP address: 88.82.13.174 is a Vodafone address.

Please provide us with your Sure Signal serial number and your IP address and we’ll check this.

Thanks,

Sarah 

[solvetech]

Thanks Sarah

I can confirm that my sure signal is sending traffic to the following IPs

88.82.13.168

88.82.13.172

88.82.13.174

88.82.13.175

88.82.13.181

I can also confirm that they are received by those IPs because in the trace I run it contains the mac addresses of the vodafone servers and this can only happen if there is contact between both parties.

However I see no traffic coming back at all from those IPs.

My sure signal is 21196952341

its mac address is 000E5918CFBA

My IP is 159.253.167.210

I have had my ISP run detailed checks and can find no issues. email and web browsing works fine and upload and download speeds are well above minimum standards.  I can TRACERT to vodafone servers.

Is it possible for you to run a TRACERT from your side to 159.253.167.210