Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[wkhan76]

Hi Jenny, 

Further to my previous note, I tired opening all the ports that you mentioned yesterday but no luck. There is no improvement to my mobile signal strength.
Is there anything further that needs to be checked or should I return the white brick?

[jasongreenwood]

I've had my sure signal on for 40 hours now and still not working.

It's got a solid light on power and the second light flashing.

I'm on Virgin Media Home Hub2 and serial is 211967791326 a sure signal 1 box.

I tried calling yesterday but got fed up after waiting 32 minutes for an answer.

Thanks in advance 

Jason

[Sukhi]

Hi @wkhan76 

I'd recommend testing the Sure Signal at a different location, maybe at a friends house.

@jasongreenwood Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Eddie_Simmins]

Hi,

I have a SureSignal V1 - Serial no. 21223134749 and a Netgear D6300 router.  Unfortunately, once you get past the intital ones the screenshots on the Portforward website don't look like the ones I see from my router - it appears Portforward have used a generic set of screen shots assuming the D6300 is tha same as something else.  It isn't.  Whilst I'm not a complete idiot I am struggling to understand the process of portforwarding and how to configure my router to achieve this.  One particular question is where to enter the destination IP addresses listed in the post - there just doesn't seem to be anywhere within the config screens on the router to achieve this.  Netgears help pages are very detailed but I'm struggling to make sense of them - any help anyone can give by translating them into plain English would be most gratefully received!

IP Address:86.161.31.140 

Speed test result:http://www.speedtest.net/my-result/4230435108

Ping test result: [URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/119588632.png[/IMG][/URL]

Heres' the result of the VSS trace

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Eddie>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 12 ms 11 ms 217.32.147.105
3 39 ms 12 ms 12 ms 217.32.147.158
4 16 ms 16 ms 16 ms 212.140.206.98
5 16 ms 16 ms 16 ms 217.41.169.151
6 17 ms 15 ms 30 ms 213.120.179.83
7 15 ms 15 ms 16 ms acc2-xe-5-1-2.sf.21cn-ipp.bt.net [109.159.251.24
3]
8 26 ms 23 ms 23 ms core1-te0-4-0-2.ilford.ukcore.bt.net [109.159.25
1.129]
9 23 ms 23 ms 23 ms 194.72.31.131
10 24 ms 27 ms 26 ms lndgw2.arcor-ip.net [195.66.224.124]
11 40 ms 23 ms 23 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Eddie>

[Retired-Rodney]

Hi @Eddie_Simmins,

You'll need to get in touch with your ISP (internet service provider) for steps on how to open the following ports.

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks,

Rodney

[bazza987]

Change power supply first.

12v 1,5a supply with the right end

ebay has this

http://www.ebay.co.uk/itm/Vodafone-Sure-Signal-Device-12V-1-5A-Mains-AC-Adaptor-Power-Supply-Charger...

[Eddie_Simmins]

Hi, Thanks for the suggestion - I should have included in the first post that having read a few posts on the subject I had already tried a new power supply.

Thanks for posting!

[stephenlawman]

Rodney,

Try a new power supply unit, this is a common problem with the version 1 box
regards Steve

[BJ1]

SS V1 has stopped working when new BT Home Hub 5 installed.  Have opened correct ports but no joy. 

Download speed 5.8 Mbps

Upload 0.23

Ping test 32 ms

IP Address 86.133.132.3

Serial number 21225084660

Tracert gives

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2    16 ms    15 ms    15 ms  213.1.174.122
  3    15 ms    14 ms    14 ms  213.1.175.161
  4    23 ms    21 ms    22 ms  213.1.69.42
  5    22 ms    22 ms    22 ms  213.120.180.169
  6    22 ms    21 ms    21 ms  217.41.169.109
  7    23 ms    21 ms    21 ms  acc2-xe-5-0-2.sf.21cn-ipp.bt.net [109.159.251
9]
  8    34 ms    35 ms    31 ms  core2-te0-0-0-6.ealing.ukcore.bt.net [109.159
1.159]
  9    35 ms    31 ms    31 ms  peer1-xe3-3-1.telehouse.ukcore.bt.net [109.15
54.211]
 10    34 ms    36 ms    35 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    36 ms    38 ms    36 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Can you please help as we are way out in the sticks and there is minimal signal here!

[BJ1]

Forgot to say that only light 1 is one and it is flashing.