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Solution

Light one on, light two flashing

Retired-George
Moderator (Retired)
Moderator (Retired)

‎06-10-2010 12:15 PM - last edited on ‎14-07-2014 03:58 PM by Moderator (Retired)

We’ve created this thread to help with an issue that some people find during setup.

 

This issue has the following symptoms:

 

  • The power light’s on and light two flashes constantly
  • Light two does not go solid

 

Troubleshooting steps:

 

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

 

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

 

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

 

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

 

If you’re a Business customer, please register on our business Sure Signal page.

 

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses:

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/26


Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

 

We find that other users of the same router will usually be able to share tips with you, to get things working.

 

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

 

Thanks,

 

Jenny

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600 REPLIES 600

Boble
4: Newbie
In response to Retired-Lee

‎11-07-2011 09:21 AM

Hi,
My serial number is 21196853663. This latest outage occured just after I had registered my wifes new iphone 4 on it.
My router is a Dlink DSL 2740B just in case that helps.
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Boble
4: Newbie
In response to Boble

‎11-07-2011 11:54 AM

Hi Lee

Have you managed to do anything your end yet? as their is no change this end

Boble
0 Thanks

Boble
4: Newbie
In response to Boble

‎11-07-2011 02:04 PM

This is the joy of Vodafones none existant support I've been waiting 6 hours now for a reply to my last post 6 I've been without a phone now for 4 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Retired-BenJ
Moderator (Retired)
Moderator (Retired)
In response to Boble

‎11-07-2011 04:45 PM - last edited on ‎11-07-2011 07:13 PM by Moderator (Retired)

Hi Boble

I’m picking this up for Lee who is currently away from the business.

I've successfully performed a resync on your Sure Signal box I would suggest that you try a factory reset.

I notice in your original post that you mention that the last 18 months you have had to continually reset your Sure Signal every few days. I would suspect line issues to cause this if it is constantly falling over every few days, could you confirm who your ISP is?

 

I would recommend as a test powering down your router and Sure Signal. disconnecting all PC devices from the router and powering the router back up with just the Sure Signal attached (and powered up) once this has come up I would then connect a PC to the Router and test the internet connection by performing the following on a PC:


  • Click on Start  and select Run.
  • Type CMD into the Run box and press enter/click ok.
  • A black box will appear.
  • In this box type tracert 212.183.133.177 press Enter.
  • Paste the output of this command into your reply along with a copy of the results from running a speed test and your external IP address.


Thanks
BenJ
eForum Team
Vodafone UK

 

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Boble
4: Newbie
In response to Retired-BenJ

‎11-07-2011 10:28 PM

Hi Benj

ISP: TalkTalk

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Bob>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  192.168.1.1
  2    26 ms    29 ms    27 ms  88-108-240-1.dynamic.dsl.as9105.com [88.108.240.
1]
  3    27 ms    37 ms    29 ms  xe-4-0-0.ner001.the.as13285.net [80.40.155.102]

  4    36 ms    31 ms    29 ms  80.40.155.103
  5   103 ms    65 ms    31 ms  xe-10-3-0.bragg002.log.as13285.net [80.40.155.39
]
  6   123 ms    30 ms    29 ms  xe-5-0-0.scr001.loh.as13285.net [80.40.155.60]
  7   104 ms    70 ms    56 ms  xe-4-2-0.lon25.ip4.tinet.net [77.67.64.9]
  8    39 ms    31 ms    30 ms  xe-0-1-0.lon14.ip4.tinet.net [89.149.183.174]
  9    37 ms    36 ms    33 ms  213.200.77.234
 10     *       45 ms    43 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *

 

Your IP Address is 88.108.252.194

Your speed checker wasn't working but according to Talk Talk Download 0.78 upload 0.38

I''ve also performed a factory reset  but still not working

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FelixDaHousecat
16: Advanced member
16: Advanced member
In response to Boble

‎11-07-2011 11:07 PM

download 0.78??

 

VSS wont work, needs minimum 1GB d/l 

 

FDH

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Boble
4: Newbie
In response to FelixDaHousecat

‎12-07-2011 12:07 AM

I rechecked it using Broadbandspeedchecker.co.uk and was getting 1072 with VSS running

0 Thanks

Boble
4: Newbie
In response to FelixDaHousecat

‎12-07-2011 09:15 AM

Hello is anyone out there, I gave you the information you requested 11hours ago. Still no response!  This is the fifth day that VSS has been out

0 Thanks

Boble
4: Newbie
In response to Boble

‎12-07-2011 01:18 PM

Dear Moderator,

 

It has now been 15 hours since I gave Vodafone the information requested. I would be nice to get some form of response from you

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Retired-BenJ
Moderator (Retired)
Moderator (Retired)
In response to Boble

‎12-07-2011 02:59 PM

Hi Boble

 

Thanks for your details!

 

 I've had a look and can see that your line speed isn’t very good, it timed out the first time it hit the Vodafone VPN which isn’t a very good sign for the line consistency. Hops 5, 6 and 7 do seem to be suffering from a little latency, this shouldn’t affect the overall use of the Sure Signal however with the time out on hop 10 I would suspect that this is the reason why your Sure Signal isn’t working as it should. I also notice your upload speed just hits the minimum requirement which could cause problems if you were using your PC extensively, or if you have other peripherals connected to your internal network (Xbox, Sling box, NAS etc) this could prevent calls coming through correctly (bad audio. dropped calls etc). I would suggest speaking to your ISP about this and seeing if they can up your line.

If it is a case that you do another test and the line speed looks better then I would look more closely at this for you, however at this moment in time the connectivity would need to be addressed. 

I can appreciate you’ve been waiting for a response, and this response may not be what you wanted to read however I did check my findings with a few of my technical colleagues who deal with Sure Signal and they all agreed the same with the line issues.  Please let me know how this progresses as I would like to offer as much support from Vodafone's side moving forward and get this resolved for you.

Thanks
BenJ
eForum Team

 

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