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Long time to send text messages

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3: Seeker

It is taking up to 30 minutes for my text messages to actually send. These are short messages..... Any clues why and how I remedy. I would be grateful if your answers could be idiot proof as I a bit of a dinosaur...... Thanks

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17: Community Champion

If you've done the Lollipop update (I had a feeling you might have) a factory reset is pretty much essential and should sort out all your issues.   What happens is that bits of the old system are hanging round and confusing the device.   I agree it's scary first time round and it's a bit of a pain, which is why I mentioned the network issue as a possible first step.

 

Basically, what happens is that you revert your device to its out-of-the-box stage, though still with the updated operating system.

 

Here are the steps:

1. Make sure your contacts and calendar (if you use it) are fully synchronised.  Assuming you're using your Google account for this, log into it on a computer and have a look at Gmail - drop down "Gmail" above the Compose button on the left and select Contacts.  Are they all there and up to date?

To check your calendar, click the block of 9 dots at the top rh of the Google screen and then the Calendar icon. Make sure your most recent entry is there.  If that all checks out, you're synchronised.

 

2. If you have photos on the phone, copy them somewhere else, such as a pc.  You can do this by connecting the phone via cable and managing things from the pc end.  If you're using Windows, when it asks you how yo want to connect, choose the "browse files" option and you can access the phone like a pen drive.  Photos will normally be in a folder either called Pictures or DCIM.  Just copy and paste them.  If you have your phone set to save photos to an external sd card, remove it before resetting to avoid the process erasing the card. 

 

3. Do the same if you have music files or documents.   Make a note of your homescreen layouts or take screenshots (which also need to be backed up).

 

4. If you want to preserve your text messages or call logs, you'll need an app to do this (I think there's one called SMSBackup that's been reported to be good).  If you're not worried about these things, skip this stage.

 

5. Plug your phone into its charger, take a dep breath, go into Settings and find the Reset option (it'll either be under Security or Storage).

 

6. The device will reset.   Various things will appear on screen and there may be some pauses during which it appears to have stuck.  Be brave and leave it to get on with it.  You have it plugged in so that there's no danger of it running our of battery.

 

7. When the device restarts, it may prompt you for your Google account.  Log in and make sure the "restore device" box is ticked.   Your apps should re-install and the settings that are backup up to Google will be applied.   You'll have to set your homescreens up again, which is why you have a note of their layout.

 

I don't think I've forgotten anything major and you should find that your phone is as sprightly as it was when you first had it, maybe more so as Lollipop is generally more efficient.

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17: Community Champion

Is this something that's started to happen recently?   Have you recently done an operating software update?  If so, you probably need to do a factory reset.  Before you do this, back up your content and make sure your contacts and calendar are fully sync'd.   If old SMS and call logs are important, install an app that will back them up.  When you set the phone up again, tick the Restore button at Google log-in and your apps and some settings will re-load.  You'll need to set your homescreens up again yourself, so you may want to make a note of them or take screenshots.

 

Edited to add: if that's not the case, and everything else is working OK, it could be a network issue.  Have you tried different locations?

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3: Seeker
Thank you - i did a software update (Kit kat to lollipop?) and my phone hasn't been the same since!
Thanks for your advise, I will have a go at your suggestions, but it looks a bit scary for a dinosaur!!!
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Highlighted
17: Community Champion

If you've done the Lollipop update (I had a feeling you might have) a factory reset is pretty much essential and should sort out all your issues.   What happens is that bits of the old system are hanging round and confusing the device.   I agree it's scary first time round and it's a bit of a pain, which is why I mentioned the network issue as a possible first step.

 

Basically, what happens is that you revert your device to its out-of-the-box stage, though still with the updated operating system.

 

Here are the steps:

1. Make sure your contacts and calendar (if you use it) are fully synchronised.  Assuming you're using your Google account for this, log into it on a computer and have a look at Gmail - drop down "Gmail" above the Compose button on the left and select Contacts.  Are they all there and up to date?

To check your calendar, click the block of 9 dots at the top rh of the Google screen and then the Calendar icon. Make sure your most recent entry is there.  If that all checks out, you're synchronised.

 

2. If you have photos on the phone, copy them somewhere else, such as a pc.  You can do this by connecting the phone via cable and managing things from the pc end.  If you're using Windows, when it asks you how yo want to connect, choose the "browse files" option and you can access the phone like a pen drive.  Photos will normally be in a folder either called Pictures or DCIM.  Just copy and paste them.  If you have your phone set to save photos to an external sd card, remove it before resetting to avoid the process erasing the card. 

 

3. Do the same if you have music files or documents.   Make a note of your homescreen layouts or take screenshots (which also need to be backed up).

 

4. If you want to preserve your text messages or call logs, you'll need an app to do this (I think there's one called SMSBackup that's been reported to be good).  If you're not worried about these things, skip this stage.

 

5. Plug your phone into its charger, take a dep breath, go into Settings and find the Reset option (it'll either be under Security or Storage).

 

6. The device will reset.   Various things will appear on screen and there may be some pauses during which it appears to have stuck.  Be brave and leave it to get on with it.  You have it plugged in so that there's no danger of it running our of battery.

 

7. When the device restarts, it may prompt you for your Google account.  Log in and make sure the "restore device" box is ticked.   Your apps should re-install and the settings that are backup up to Google will be applied.   You'll have to set your homescreens up again, which is why you have a note of their layout.

 

I don't think I've forgotten anything major and you should find that your phone is as sprightly as it was when you first had it, maybe more so as Lollipop is generally more efficient.

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3: Seeker
Oh wow. Thank you so much for taking so much time and effort to help a complete stranger. I shall brace myself to have a go this evening...... I really do appreciate your help. Thank you again and have a good weekend!
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17: Community Champion

Actually, I rather enjoyed it.  As I said, I just hope I haven't missed anything important!

 

Your contacts and calendar will resync when you sign back in to Google.  The other stuff needs to be put back manually by reversing the backup process.

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3: Seeker
Thank you again. I am pleased to say I have successfully followed all your advise. So far all is good and my phone performance is much better. Thank you again! X
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17: Community Champion

Phew!  A factory reset is always a slightly scary exercise and it's very difficult to give confident advice from a distance because something may crop up that, if you see it, you can say "hold on".

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