main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

This is a locked archive and content on this page may no longer be up to date. These posts and threads have been archived for reference only.

Archive

Lost data allowance on a reactivated dongle.

SOLVED
View solved solution
Highlighted
1: Seeker
View more options
1 ACCEPTED SOLUTION

Accepted Solutions
17: Community Champion

Hi

 

This maybe the same terms as a Payg Sim Card where if the service has not been used for 180 days then Vodafone can cease service which deactivates the SIM card losing the number and credit. 

 

6. Suspension, disconnection and ending the agreement. 


1. You choose not to use the service for 180 consecutive days. Using the service means making any chargeable outbound activity such as making an outbound call (excluding calls to 191), sending an SMS, using data or topping up your account.
2.
b. If we suspend the mobile equipment because you have chosen not to use the services (as de ned in 6a3 above) for 180 consecutive days we will send you an SMS notifying you that you should top up your account or make a chargeable outbound call (but not calls to 191), send a chargeable SMS or use your data within the next 90 days.


If you then fail to make any chargeable outbound calls (but not calls to 191), send a chargeable SMS, use your data or top up your account within 90 days from the date of the SMS because you have not kept to this agreement or not used the services for 270 consecutive days, we will disconnect your mobile equipment, and you will lose any credit held on your account.


From

 

 

https://www.vodafone.co.uk/cs/groups/configfiles/documents/contentdocuments/pay-as-you-go-terms-and-...

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View solution in original position

View more options
1 REPLY 1
17: Community Champion

Hi

 

This maybe the same terms as a Payg Sim Card where if the service has not been used for 180 days then Vodafone can cease service which deactivates the SIM card losing the number and credit. 

 

6. Suspension, disconnection and ending the agreement. 


1. You choose not to use the service for 180 consecutive days. Using the service means making any chargeable outbound activity such as making an outbound call (excluding calls to 191), sending an SMS, using data or topping up your account.
2.
b. If we suspend the mobile equipment because you have chosen not to use the services (as de ned in 6a3 above) for 180 consecutive days we will send you an SMS notifying you that you should top up your account or make a chargeable outbound call (but not calls to 191), send a chargeable SMS or use your data within the next 90 days.


If you then fail to make any chargeable outbound calls (but not calls to 191), send a chargeable SMS, use your data or top up your account within 90 days from the date of the SMS because you have not kept to this agreement or not used the services for 270 consecutive days, we will disconnect your mobile equipment, and you will lose any credit held on your account.


From

 

 

https://www.vodafone.co.uk/cs/groups/configfiles/documents/contentdocuments/pay-as-you-go-terms-and-...

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View solution in original position

View more options