Lost data allowance on a reactivated dongle.

[chasboz]

My dongle was recently re-activated after being idle for some time, but my £22.40 data surplus has b...

[BandOfBrothers · Accepted solution]

Hi

This maybe the same terms as a Payg Sim Card where if the service has not been used for 180 days then Vodafone can cease service which deactivates the SIM card losing the number and credit. 

6. Suspension, disconnection and ending the agreement. 

1. You choose not to use the service for 180 consecutive days. Using the service means making any chargeable outbound activity such as making an outbound call (excluding calls to 191), sending an SMS, using data or topping up your account.
2.
b. If we suspend the mobile equipment because you have chosen not to use the services (as de ned in 6a3 above) for 180 consecutive days we will send you an SMS notifying you that you should top up your account or make a chargeable outbound call (but not calls to 191), send a chargeable SMS or use your data within the next 90 days.

If you then fail to make any chargeable outbound calls (but not calls to 191), send a chargeable SMS, use your data or top up your account within 90 days from the date of the SMS because you have not kept to this agreement or not used the services for 270 consecutive days, we will disconnect your mobile equipment, and you will lose any credit held on your account.

From

https://www.vodafone.co.uk/cs/groups/configfiles/documents/contentdocuments/pay-as-you-go-terms-and-...