Having reached deadlock with the highest escalation point yesterday as they would not resolve the complaint about lying I have raised, I was today called by the department when I asked whay the had called the person said they didn't know but wanted to get a resolution to the complaint - they started using words like mistaken and I had to stop them and tell them to use the word lie as that is what their staff had done, again appeared mainlky interesdted in resolving the datacap issue which the complaint was not about but was the casue of the lying in the first place - ended in in exactly the same place as yeasterday in deadlock as the issue was unresolved - they are very relucant to have a complaint about a lying cuture - more than one person did it - escalated out of the customer services environment and they have been told in that if they wont I'm going to do everything I can to make sure it will be - poor customer service, unprofessional and no integrity - they do however like to cover their own backsides. Not sure if thei is true or not but the guy I spoke to sadi he was a direct Vodphone employee not and outsourced contractor in Asia as were all the staff there - I wish it was true, just cant believe it is though
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