Missed call from 01709917482

[Getafix]

I got two missed calls from this Number.

So called them from Landline. Answered as Vodafone.

I didn't give any of my details. Was told that i got a call of a negative Feed back I have given to Vodafone and they would like to investigate it.

The number is not on Vodafone's list of numbers.

I have not received this kind of calls from Rotherham based number for several years now. So what has suddenly changed? I have signed up for Broadband, which I have cancelled today.

And why does Vodafone not do something about this? If they are pretending to be Vodafone then it is Fraud. The second question is has Vodafone given the information out to their so called partners? From the conversation it felt like that.

[hrym]

---

@chistery wrote:

I had a call from this number after a complaint about an upgrade had gone wrong. The caller knew enough about me and my account to decide he was genuine, and the compensation he offered appeared on my bill.

Companies really do need to find a better way to call people though as they just expect us to give our security info out to verify who we are, when they call us. 

---

My broadband supplier tends to call me when my contract term is up and offers a reduction for a further commitment.   I decline to give details unless they verify themselves, which they do by sending an email.   It's not perfect, but the "from" address does show as what I'd expect.   (And, yes, I'm aware that can be spoofed using non-displayed unicode characters).   If it all looks correct, I go ahead.

[Mark]

@Getafix This is strange. I'd expect any number we'd call you form to be included in our official number list.

As they sent you a 4 digit PIN, it does seem to be a legitimate number. I'll get it fed back that this isn't on the list and we'll be able to get it updated.

Thanks for bringing this to our attention 😊

[Getafix]

 @Mark

Ok, please let us know the outcome.

Why would Vodafone just give out compensation without trying to resolve the issue? Initially was offered £20.

I mentioned, not sure which issue you are compensating for as I have had several in the last few months and one over a year old still outstanding. So he put it upto £25.

I rather have the issue resolved and appropriate compensation paid at the time it is resolved, rather then someone just adding a credit.