Mobile Broadband - Can't open Vodafone Mobile Connect

[eamminton]

I've just purchased Vodafone Mobile Connect top up and go for my HP Netbook running Windows 7 starter. I've tried uninstalling it and reinstalling again, but although the icon appears on my desktop, I can't open it from there or from the Windows start menu. I can open Vodafone SMS with no problem. Anyone know how to solve this? (I bought it specifically for going away on Friday morning, so I really want to get it up and running asap). Thanks

Liz

[danger11]

Right click on mouse, Select Run as administrator should do the trick

[Retired-Dave]

Hi Lizmint, welcome to the eForum!

Let's see if we can make that a happy trip for you.

Firstly, can you try dannym9's suggestion, let me know if that makes a difference?

If not, can you confirm the following for me?

Firstly, what happens when you try to start the program? Do you get an error message at all? Do the lights start on the modem?

If the modem seems to start up before stopping, does any program show as connectimng at that point to a mass storage device? If so, can you disconnect this, as the program has misappropriated the dongle.

Also, when the dongle is connected, how does it show in device manager and my computer? Is it recognised as a dongle and if not, what is showing?

Do you have a firewall program in place which is set to block without displaying alerts? If so, can you switch the alerts on just to see if this is blocking the connection software as soon as it tries to start?

Finally, are you able to conect the dongle to another machine successfully?

I'm sure we can get this sorted for you.

DaveN

eForum Team