Hi georgginameere and welcome to the eForum
Thanks for your post on this. I appreciate how frustrating this must be for you given that you are unable to get a connection.
When you got the modem did you have your area checked for coverage? Can you provide me with your full postcode of the area in which you are using this and I'll be happy to take a look to see what the signal is like in at your location.
Please let me know if you have any more questions and we'll be happy to help you further
Thanks
Wayne
eForum team